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Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12156
Experience:  15 yrs. experience as a certified appliance technician.
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freezer defrosts too often

Resolved Question:

freezer defrosts too often
Submitted: 7 years ago.
Category: Appliance
Expert:  Bryan replied 7 years ago.

can you get me the full model #?

First, here are some tips to help with your model number:

  1. Don't enter a dash if it's not required.
  2. Don't enter any blank spaces.
  3. Be sure a zero is not the letter O.
  4. Be sure a lower case L is not a 1.
  5. Kenmore models always have a 3 digit prefix such as 110 or 665, then a period, then more numbers.

Next, look for an aluminum tag--or a silver or white adhesive label. The model number may be printed or stamped onto the tag and it may be written in two different type sizes or styles.

You might find the tag in one of these places:

All types

  • Inside the refrigerator or freezer, on the upper left or right side wall
  • Behind the lower crisper drawer
  • Behind the lower toe kick-plate
  • On the face frame of the refrigerator body
Customer: replied 7 years ago.
model # XXXXX serial # XXXXX Thanks for telling me where it was. One day there is ice in the freezer the next day there is water. I have cleaned condensor coil and recycled AC(breaker). It was dirty.
Expert:  Bryan replied 7 years ago.
ok is the fan next to the compressor running?
Customer: replied 7 years ago.
Yes Sir, it is or at least before I slid the unit back where it lives. If I am not mistaken this unit defrosts on a clock. I have tried to download a wiring diagram for a defrost controller to know where it lives but no luck. If it makes any difference the ice maker is n ot operating, I have replaced it once.
Expert:  Bryan replied 7 years ago.

well this unit has a defrost board and unfortunately this is probably you issue . G.E has re designed these board 4 times because they were failing, Part(NNN) NNN-NNNN width=check and make sure there isn't any frost on the back panel in the freezer, if not you will need to replace the board,

link to the part, this is located on the back of the refrigerator behind a cover about 8x10" thanks Bryan

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