How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Tyler Z. Your Own Question
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 79659
Experience:  9+ years being an appliance technician with factory training.
Type Your Appliance Question Here...
Tyler Z. is online now
A new question is answered every 9 seconds

Hello, We have a Thermador range. The pilot light is out,

Customer Question

We have a Thermador range. The pilot light is out, and we do not have a clue about how to re-light the 5-point igniter.
Will Luden
Submitted: 7 years ago.
Category: Appliance
Expert:  Tyler Z. replied 7 years ago.
There are no pilot lights on thermador ranges. They are all electric ignition. What burners are you talking about? The burners on top or the oven?
Customer: replied 7 years ago.
You are correct; my wife was a bit overzealous in cleaning the range last night, and the central, larger, burner will not ignite. It just keeps arcing. Any ideas about 1. how to get it going, and 2. how to clean it in the future so this won't happen?
Will Luden
Expert:  Tyler Z. replied 7 years ago.
was it clicking even though the burner wasn't turned on? Is the power turned off to the unit right now?
Customer: replied 7 years ago.
There is power to the unit; it clicks only when the knob is turned.
Expert:  Tyler Z. replied 7 years ago.
ok so that means that your electrode (the spark tip) is bad, or it might just not be sensing the flame coming from the burner so it continues to click. make sure the flame is touching the spark tip and use a toothbrush to clean the tip if needed. If it won't light and it's definitely dry, then replace the electrode.

In the future, just make sure you don't get the electrode too wet as it will cause issues, also don't let water drip behind the knobs into the control are (not that that happened this time but it has for many others).
Tyler Z. and other Appliance Specialists are ready to help you
Customer: replied 7 years ago.
Got it; this was helpful. Thank you.
Expert:  Tyler Z. replied 7 years ago.
no problem and best of luck to you.