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Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12156
Experience:  15 yrs. experience as a certified appliance technician.
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the door does not lock shut when closed. how can this be f

Customer Question

the door does not lock shut when closed. how can this be fixed.
Submitted: 7 years ago.
Category: Appliance
Expert:  Bryan replied 7 years ago.
can you tell us what kind of appliance this is and the make and model #? thanks Bryan
Customer: replied 7 years ago.

it's a kitchenaid dishwasher. neither the machine nor the paperwork states the make or model #. it was already installed when we moved in.

Expert:  Bryan replied 7 years ago.
First, here are some tips to help with your model number:
  1. Don't enter a dash if it's not required.
  2. Don't enter any blank spaces.
  3. Be sure a zero is not the letter O.
  4. Be sure a lower case L is not a 1.
  5. Kenmore models always have a 3 digit prefix such as 110 or 665, then a period, then more numbers.
Next, look for an aluminum tag--or a silver or white adhesive label. The model number may be printed or stamped onto the tag and it may be written in two different type sizes or styles.

You might find the tag in one of these places:

Built in

  • Inside the door jamb, to the left, right, or top
  • On the door, to the left, right or top

Portable

  • Inside the door jamb, to the left, right, or top
  • On the door, to the left, right or top
  • On the back of the unit
Customer: replied 7 years ago.
found it. the model number is XXXXX
Expert:  Bryan replied 7 years ago.
ok this could be the door latch thats broken, Part 961514you will need to take the inner door off to get to this and make sure its not sprung, the other thing to check first would be the door strike, Part(NNN) NNN-NNNN width=sometimes these get bent up and don't latch, try giving this a little down bend and see if it catches, if not replace the latch assembly. you can get the part @ http://www.repairclinic.com/SSPartDetail.aspx?s=t-kudio21rwh2-%3d%3dc226d622096i961514&PartID=961514 thanks Bryan
Customer: replied 7 years ago.
to open the door i push the latch up. it is stuck in the open position and will not move back. what part are you suggestinhg I bend? thanks.
Expert:  Bryan replied 7 years ago.
if its stuck up its the latch assembly, you will need to replace it. click the link above to order it, thanks. Bryan
Bryan and 2 other Appliance Specialists are ready to help you
Customer: replied 7 years ago.
thanks.
Expert:  Bryan replied 7 years ago.
your welcome, well wishes,and thanks Bryan