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esequiel walker
esequiel walker, Home Appliance Technician
Category: Appliance
Satisfied Customers: 4670
Experience:  my father has an appliance repair business for over 30 yrs i have 18 yrs exp
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Have a Kenmore Front Load Washer - door lock mechanism doesnt

Customer Question

Have a Kenmore Front Load Washer - door lock mechanism doesn't seem to be working. Washer wont start and get the following error message - f - dl
Submitted: 7 years ago.
Category: Appliance
Expert:  esequiel walker replied 7 years ago.
hi when you start the machine does the door lock make a click sound
Customer: replied 7 years ago.
Yes it just clicks and then nothing happens Then error message comes up - f - dL
Expert:  esequiel walker replied 7 years ago.
hi try this when it finishes you will exactly what code is going on let me know . On the front of the washer push "drain & spin", next on the right is "speed spin" push that until you reach NO SPIN.
2. Then push the "options" button 4 times within 5 seconds.
It should now go into diagnostic mode. You should see a code like this: C:00. At this time the door should lock if the washer is working properly. It will then advance through C:00-C:08. Each different code should go as follows:

C:00 activated and door should lock.
C:01 some water should start to fill into the tub from cold side
C:02 distribution system is set to pre-wash? (I didn't get what this meant either)
C:03 water will fill from the hot side
C:04 drum turns clockwise (not very long)
C:05 may continue to rotate clockwise, mine stopped and rotated counter-clockwise
C:06 drum stops and water drains out.
C:07 drum turns at high speed for 15 seconds
C:08 finishes diagnostic.
Customer: replied 7 years ago.
Ok didn't get past C:00 - error messsage came back up - dL - F
Expert:  esequiel walker replied 7 years ago.
hi ok it states that the door lock needs replacing if the computer doesnt sense it locked it wont start the cycle..
esequiel walker and other Appliance Specialists are ready to help you
Customer: replied 7 years ago.
Ok - was afraid of that - just had it replaced a few months ago. Thanks for the help.
Expert:  esequiel walker replied 7 years ago.
you are welcome. where ever you bought it take it back must have warranty also same that dianostic chart to dianose your own machine in the future