Appliance

Need Appliance Repair Help? Ask a Technician for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

Appliance

my refrigerator is freezing the food in the bottom crisper

Customer Question
drawer and seems to be...
my refrigerator is freezing the food in the bottom crisper drawer and seems to be ice in the water line, blocking the flow of water. also seems to run constantly. what can be causing this?
Submitted: 7 years ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Answered in 54 minutes by:
2/8/2010
Appliance Technician: Francis, Home Appliance Technician replied 7 years ago
Francis
Francis, Home Appliance Technician
Category: Appliance
Satisfied Customers: 2,086
Experience: been working with refs, fridge, washers. dryers. dishwashers, microwaves for the past 12 yrs .
Verified

Hello,

Please remove all the food on the freezer section and tell me if you can see frost accumulation inside the freezer back wall. about two feet from the bottom.

Then remove the food drawer at the lower part of the fridge, on its left side would be a vent grill. This is the return vent towards the freezer. In some instance, this hole would be filled with ice. This would be the cause why the crisper drawer would freeze the food in the drawer.

Remove the grill and you might see if there is ice in the hole.

Ask Your Own Appliance Question
Customer reply replied 7 years ago
yes, thre is a thin layer of frost acumulated on the back wall of the freezer, as you have suggested, however there is no ice behind the grill
Appliance Technician: Francis, Home Appliance Technician replied 7 years ago

Ok. So the problem could just be starting. You could still observe it and see if the frost would really be heavy and the fridge would no longer cool .Observe also if the air coming out of the vents would decrease.

If it would happen, then you could have a defrost issue.
Francis
Francis, Home Appliance Technician
Category: Appliance
Satisfied Customers: 2,086
Experience: been working with refs, fridge, washers. dryers. dishwashers, microwaves for the past 12 yrs .
Verified
Francis and 87 other Appliance Specialists are ready to help you
Ask your own question now
Customer reply replied 7 years ago
Relist: Incomplete answer.
I just need to know now what to do. I had changed out the defroster element and the thermostat about 8 months ago, so I did not expect to get this problem again so soon. is there something else I should have done?
Appliance Technician: Francis, Home Appliance Technician replied 7 years ago

Hello,

Thank you for accepting.

You can re-check the new parts that you have replaced. Check the defrost heater if it still has about 50-100 ohms resistance. While frosted up, you should have a close contact reading on the defrost thermostat and when you thaw it, it should open up. if it does not open up, then it is bad too. It will always burn down the defrost heater.

Another thing to check would be the temperature sensor in the freezer section. This part sends the signal to the mother board to stop the compressor when the compartment has reached its set temperature. If it would not stop, then it would over frost also.
Ask Your Own Appliance Question
Ask Francis Your Own Question
Francis
Francis
Francis, Home Appliance Technician
Category: Appliance
Satisfied Customers: 2,086
2,086 Satisfied Customers
Experience: been working with refs, fridge, washers. dryers. dishwashers, microwaves for the past 12 yrs .

Francis is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,558 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

83,495 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

18,497 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
I have the built in kitchen aid 4 burner grill the one with
John I have the built in kitchen aid 4 burner grill the one with totisserie. Ever since I have owned it even with temp set at low it goes straight to 600 degrees can I change the burner flow some how … read more
Rusty S
Rusty S
Technician
155 satisfied customers
We bought a new smokeless indoor grill. Does it use
We bought a new smokeless indoor grill. Does it use electromagnetic fields? I have an insulin pump using magnets, can I wear it around the grill? (which we love!) Thanks, -Penny … read more
Rusty S
Rusty S
Technician
155 satisfied customers
I want to replace the burner grills for the top of my Maytag
I want to replace the burner grills for the top of my Maytag gas cook range. I don't have the model number for this stove can you help if I give you the ser number Thanks … read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
GE profile range. the central grill burner and 3 of the 4
GE profile range. the central grill burner and 3 of the 4 regular burners won't ignite. I have to use a match. … read more
Kelly
Kelly
Appliance Technician
High School or GED
18,497 satisfied customers
I have a Viking Professional stove and when I use the grill,
I have a Viking Professional stove and when I use the grill, the flames come out the top back. Is this normal? If not, how do I fix it? … read more
Rusty S
Rusty S
Technician
155 satisfied customers
No air getting into fridge with water dripping out of grill
No air getting blown into fridge with water dripping out of grill next to light but freezer works fine. … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
The grill knob on my viking stove broke off and I was
The grill knob on my viking stove broke off and I was looking to replace the little box behind the knob. Do you know where I could get one? … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
I have purchased a Napolean gas grill. It came with a gas
I have purchased a Napolean gas grill. It came with a gas supply line ending with a 3/4" male connection. I have bought a regulator and a few supply lines to finish the connection, but the sizes do no… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
WE ARE HAVING PROBLEMS WITH OUR GAS BRICKET GRILL NG, FLAMES
WE ARE HAVING PROBLEMS WITH OUR GAS BRICKET GRILL NG, FLAMES UP AND GETS VERY HOT, HAVE TO TURN WAY DOWN THEN LATER COOLS WAY DOWN … read more
Rusty S
Rusty S
Technician
155 satisfied customers
I have a built in Thermidor grill. I love it. It's 20 years
I have a built in Thermidor grill. I love it. It's 20 years old! I think it should be serviced. Who does this on HiltonHead SC ? … read more
Rusty S
Rusty S
Technician
155 satisfied customers
I own a viking professional gas grill. the igniter stays on.
i own a viking professional gas grill. the igniter stays on. what do i need to do? … read more
Rusty S
Rusty S
Technician
155 satisfied customers
I just purchased a GE gas range with a grill/griddle and am
I just purchased a GE gas range with a grill/griddle and am wondering whether the Whirlpool cover will fit it. … read more
Appliance Tech Dave
Appliance Tech Dave
Vocational, Technical or Trade Scho
1,116 satisfied customers
VR 230 612 GRILL ANY SPECIAL KIND OF LAVA ROCK?? 1HOUR
VR 230 612 GRILL ANY SPECIAL KIND OF LAVA ROCK?? JA: I'll do all I can to help. How long have you been dealing with this? Customer: 1HOUR JA: Do you plan on doing the work yourself? Customer: YES JA: … read more
Martyn Lloyd
Martyn Lloyd
Owner/Partner
Lecturer in Theatre Design Studies (BA Hons)
121 satisfied customers
I have a new Genisis grill (approx. 3 months) with natural
I have a new Genisis grill (approx. 3 months) with natural gas, flex hose, dedicated gas line and now no gas to the grillj? … read more
Kelly
Kelly
Appliance Technician
High School or GED
18,497 satisfied customers
My kitchenaid grill wont reset or ignite just 3 lights on
my kitchenaid grill wont reset or ignite just 3 lights on the control panel … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I had liquid coming from my regulate and grill wouldn't burn
I had liquid coming from my regulate and grill wouldn't burn right got any ideas … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
Gas grill won't light. Replaced the tank and all igniters
Gas grill won't light. Replaced the tank and all igniters appear to be working. Is it common that a regulator can go bad? … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
We are looking for reapair on a Jenne Aire gas grill in
We are looking for reapair on a Jenne Aire gas grill in Grayson, GA. … read more
Phil
Phil
Consultant to Engrs, Govt & Contractors
Degree, Mech Engr Technology
3,671 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x