Appliance

Need Appliance Repair Help? Ask a Technician for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

Appliance

In the last month, my kenmore elite top mount refrigerator

Customer Question
model XXXXXXXXXXX manufactured in...
In the last month, my kenmore elite top mount refrigerator model XXXXXXXXXXX manufactured in 09/2006 has accumulated significant water on the shelves in the bottom part of the refrigerator. It ices up towards the back of the shelf. I have to remove all of the food, cannot keep anything in a cardboard container and clean up the mess. I decided to stop using the water filter since I think this is causing problems. Last summer, the water dispenser would stop dispensing water for no apparent reason, but if I waited a day it would miraculously start working again. This is the 2nd problem that I have had with this refrigerator since I bought it. I am thinking of replacing it. My other refrigerator is 25 years old and had one repair. Do you know what might cause this problem?
Submitted: 7 years ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Answered in 2 minutes by:
2/7/2010
Appliance Technician: Bryan, Home Appliance Technician replied 7 years ago
Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12,157
Experience: 15 yrs. experience as a certified appliance technician.
Verified
can you resend the model #? it didn't come through, thanks Bryan
Ask Your Own Appliance Question
Customer reply replied 7 years ago
XXXXXXXXXXX
Appliance Technician: Bryan, Home Appliance Technician replied 7 years ago
ok you need to send it with a space between each #, the computer is block it, it think its a phone number which is not allowed
Ask Your Own Appliance Question
Customer reply replied 7 years ago

1 0 6 7 4 2 1 2 4 0 2

one zero six seven four two one two four zero two

Customer reply replied 7 years ago
Did you get my message?
Customer reply replied 7 years ago
ARe you still there?
Appliance Technician: Bryan, Home Appliance Technician replied 7 years ago
yes I'm looking up info, be back shortly
Ask Your Own Appliance Question
Customer reply replied 7 years ago
thanks
Appliance Technician: Bryan, Home Appliance Technician replied 7 years ago
ok the freezer is on top correct?
Ask Your Own Appliance Question
Customer reply replied 7 years ago
yes
Appliance Technician: Bryan, Home Appliance Technician replied 7 years ago
ok you need to remove the panel in the back of the freezer and defrost the ice under the coils, the drain line for your defrost is clogged, this should solve the problem of the water in the fresh food section (very common issue with these) let me know thanks, Bryan
Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12,157
Experience: 15 yrs. experience as a certified appliance technician.
Verified
Bryan and 87 other Appliance Specialists are ready to help you
Ask your own question now
Ask Bryan Your Own Question
Bryan
Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12,157
12,157 Satisfied Customers
Experience: 15 yrs. experience as a certified appliance technician.

Bryan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,558 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

83,495 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

18,497 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
The in-door water dispenser in my refrigerator has stopped
The in-door water dispenser in my refrigerator has stopped working. The in-door ice dispenser is working. the model number is ***** How can this be repaired? My name is*****: What's the make and model… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
Water dispenser is not working. Since this morning and I
since this morning and I just installed new ge filter … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
My water dispenser and water are not working. First the
first the water didn't work about a month ago and now the ice stopped making ice and is freezing up where it drops the ice … read more
Kelly
Kelly
Appliance Technician
High School or GED
18,497 satisfied customers
My water dispenser and ice cube maker are not working.
my water dispenser and ice cube maker are not working … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
LG refrigerator that the ice and water dispenser is not
LG refrigerator that the ice and water dispenser is not working. Here is a little history. My tenant called stating that the ice bin was frozen solid. And was not allowing ice not to drop. The water D… read more
travis webb
travis webb
tech.
2,414 satisfied customers
The water dispenser is not working. The ice machine is still
The water dispenser is not working. The ice machine is still make ice and dispenser is working fine. The Model number is ***** I change out the water valve last night and the water dispenser still not… read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
The ice/water dispenser in the freezer door does not have
The ice/water dispenser in the freezer door does not have power this morning. Unit has power and appears to operate normally otherwise. … read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
Water dispenser not working whirlpool modelGD5RVaxVY03.
Water dispenser not working whirlpool modelGD5RVaxVY03 … read more
Eng-Tech
Eng-Tech
Bachelor's in Electrical Engineering Technology
0 satisfied customers
On my GE Fridge/freezer, when i depress the water dispenser
On my GE Fridge/freezer, when i depress the water dispenser switch, no water comes out of the nosle. I hear water coming out toward the bottom of the fridge but none appears on the floor. The ice make… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
Ice/water dispenser not activating when lever is pushed
ice/water dispenser not activating when lever is pushed -model RSG307AARS … read more
Rusty S
Rusty S
Technician
155 satisfied customers
I have a Ge profile fridge with rpfwe water dispenser. The
I have a Ge profile fridge with rpfwe water dispenser. The cartridge housing go stuck and I can't install new water filter cartridge … read more
Rusty S
Rusty S
Technician
155 satisfied customers
The ice and water dispenser gets stuck while in use. The
The ice and water dispenser gets stuck while in use. The water and/or ice won't stop coming unless you open the door of the refrigerator. We think the spring is bad. … read more
travis webb
travis webb
tech.
2,414 satisfied customers
My Ge Refrigerator external water dispenser is not working.
My Ge Refrigerator external water dispenser is not working. … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
The water dispenser is not working. The yellow light is on.
The water dispenser is not working. The yellow light is on. I have replaced the filter but unable to run the water through. … read more
Kelly
Kelly
Appliance Technician
High School or GED
18,497 satisfied customers
Placed the water filter but the light on the side of the
placed the water filter but the light on the side of the door won't come back on. Also, the freezer light on the side door is off. What can I do to fix this? … read more
Kelly
Kelly
Appliance Technician
High School or GED
18,497 satisfied customers
GE profile refrigerator. Water dispenser not dispensing. as
GE profile refrigerator. Water dispenser not dispensing. as per manual, changed water filter. then replaced with bypass. When dispenser pressed, no water flowing but behind bottom tray can hear hissin… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
I have a lg fridge freezer works fine but water dispenser
I have a lg fridge freezer works fine but water dispenser never provides cold water really tap temperature ice dispenser works fine is there a way to adjust settings … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
Where is water. Filter on Amana bottom freeZer refrigerator?
Where is water. Filter on Amana bottom freeZer refrigerator? … read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x