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Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12156
Experience:  15 yrs. experience as a certified appliance technician.
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Have one year old Kenmore HE2 plus. No power door wont open.

Resolved Question:

Have one year old Kenmore HE2 plus. No power door wont open. Checked outlet and it is good
Submitted: 7 years ago.
Category: Appliance
Expert:  Bryan replied 7 years ago.
can you get me the full model # ?
Customer: replied 7 years ago.
I think it is W10117769a I hope that is it
Customer: replied 7 years ago.
(NNN) NNN-NNNN, 4753*
Expert:  Bryan replied 7 years ago.
first you need to get the door open , take the bottom front panel OO, (there are 3 screws near the floor) pull the panel off and reach up where the door lock assembly is and pull the ring at the bottom, Part(NNN) NNN-NNNN width=this will unlock the door, then make sure machine is off and turn it back on shut the door and see if it will start, the door switch resets the board, let me know thanks Bryan
Customer: replied 7 years ago.
nope didnt work, got the door open still nothing
Expert:  Bryan replied 7 years ago.
ok you either have a bad door lock assembly or you control board is shot, Kenmore doesn't give out testing info on these,(they want you to call them) look underneath the machine inside and there may be a tech sheet, also it may be under to top, take the screws out along the back and take the top off, this will give you diagnostic tests, thats about all you can do, if you cant you will need to call for service. thanks Bryan
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