How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Bryan Your Own Question
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12156
Experience:  15 yrs. experience as a certified appliance technician.
Type Your Appliance Question Here...
Bryan is online now
A new question is answered every 9 seconds

Our Jenn-Air Micro wave is not working. I went to heat a bun

This answer was rated:

Our Jenn-Air Micro wave is not working. I went to heat a bun for 20 sec. pushed the start button and the whole thing went blank. There is no time showing or anything. Just a blank sceen and it will not do anything at all. I tried pushing the buttons to see if something would show on the screen...still nothing. What is the problem?

I appreciate any and all help!!
you have blown the internal fuse , can you recheck the model # XXXXX not comming up, there should be a tag inside the oven, thanks Bryan
Customer: replied 7 years ago.

Hello...i donot see anything that says the word model number. I have a lot of numbers here. The initials in front of this one is FCC id and then the that what u need


ok look in these places,
  1. Don't enter a dash if it's not required.
  2. Don't enter any blank spaces.
  3. Be sure a zero is not the letter O.
  4. Be sure a lower case L is not a 1.
  5. Kenmore models always have a 3 digit prefix such as 110 or 665, then a period, then more numbers.
Next, look for an aluminum tag--or a silver or white adhesive label. The model number may be printed or stamped onto the tag and it may be written in two different type sizes or styles.

You might find the tag in one of these places:

Built in

  • On the face frame, or the side of the control panel with the door open
  • On the bottom of the unit


  • On the back of the unit
  • On the face frame, or the side of the control panel with the door open
Customer: replied 7 years ago.
i found was on the oven....wm304608
ok this has a twenty amp breaker in it! Part 695587Part 695587# XXXXX on this diagram, this should be right behind the control panel check that and see if it tripped.
Bryan and 3 other Appliance Specialists are ready to help you
Customer: replied 7 years ago.
u are the best...thank you so much...will look for you if any other problems comes my way,,Kelly
thanks so much. Bryan