How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John, restaurant equipment technician
Category: Appliance
Satisfied Customers: 2136
Experience:  25+ years experience. I'm now employed by a commercial cooking equipment service company
Type Your Appliance Question Here...
John is online now
A new question is answered every 9 seconds

Hi we have an Atlas series Thermowave Simpson Apollo. Trouble

Resolved Question:

Hi we have an Atlas series Thermowave Simpson Apollo. Trouble is, it was in the house we just bought, and there is no booklet to go with the stove. Now the oven doesn't go, and the stove is set on auto. We feel this may be the problem. We have been told that we have to hold two buttons together. Could these be the hand and one other, but which is the other? Please help. Many thanks.
Submitted: 7 years ago.
Category: Appliance
Expert:  John replied 7 years ago.
If you go to '', and scroll to the bottom of the home page, you'll find a New Zealand phone number, that you can call. I'll post back to you, if I find any more information that you might be able to use.
John and 2 other Appliance Specialists are ready to help you
Expert:  John replied 7 years ago.
Here's another website you can try. '', or just type 'simpson appliances' into your web brower.