Appliance

Need Appliance Repair Help? Ask a Technician for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

Appliance
This answer was rated:

Good Day, I have a Kenmore Ultra Soft 280. I cant get the

Good Day, I have a Kenmore...
Good Day,
I have a Kenmore Ultra Soft 280. I can’t get the Venturi to draw water into the Resin Tank. I have dismantled the entire water softener looking for bad gaskets or dirt, but everything looks great. The gears are all cycling correctly. The Venturi should draw brine water into the resin tank, but is just places more water into the tank. Do you have any suggestions?

Thanks,
David
Show More
Show Less
Ask Your Own Appliance Question
Answered in 4 hours by:
1/17/2010
Craig
Craig, Electrical Technician
Category: Appliance
Satisfied Customers: 4,529
Experience: 33 years experience electrical troubleshooting industrial equipment and control systems.
Verified
Brine valve may not be opening: Need exact moel number for parts breakdown?

BRINING: During brining, the brine is moved
from the salt storage area, into the resin tank. Inside
the resin tank, brine cleans hardness minerals from
the resin beads and they are discharged out the
drain. How much brine is needed to clean the resin
depends on:
--the amount of resin in the softener,
--how fast the brine goes through the bed.
The nozzle and venturi (FIG. 7) make suction to take
brine from the salt tank and put it into the resin tank.
They keep the brine flow down to a very slow rate
to get the best resin cleaning with the least salt.

BRINE RINSE: After all of the brine is moved
into the resin tank, the brine valve closes. Water
keeps flowing the same way it did during brining
except the brine flow has stopped. Hardness minerals
and brine flush from the resin tank to the drain.
Brining and brine rinse together vary in the length

Edited by Craig on 1/17/2010 at 4:39 PM EST
Craig
Craig, Electrical Technician
Category: Appliance
Satisfied Customers: 4,529
Experience: 33 years experience electrical troubleshooting industrial equipment and control systems.
Verified
Craig and 87 other Appliance Specialists are ready to help you
Ask your own question now
Customer reply replied 8 years ago

Thanks for your reply,

 

I have taken the valve system totally apart and checked all gaskets and lubricated them. Still I don't have the venturi draw the brine water into the system.

 

David

Customer reply replied 8 years ago
ModelNNN-NN-NNNN
graphic

Edited by Craig on 1/17/2010 at 4:51 PM EST
Ask Your Own Appliance Question
Ask Your Own Appliance Question
Customer reply replied 8 years ago

I have taken this flow plug out several times and it's in great shape...like new.

 

Still during the brine system water still shoots out instead of drawing brine water in

Is it in the right position? Look at the diagram and read what I circled in red...
Ask Your Own Appliance Question
Customer reply replied 8 years ago

There are 4 little tabs on all four side if the hole, you really can't mis-aline the plug.

There is very little room for the plug to move.

Focus on the brine valve and make sure there is nothing blocking th brine flow so the venturi can draw brine water up. Can you suck water through the tube?
Ask Your Own Appliance Question
Customer reply replied 8 years ago

Yes. I can draw brine water into the tube by sucking on the end where the tube attaches to the ventri.

 

I have checked the continuity, there are no cracks or breaks in the tube.

 

 

It's got to be something with the main valve position not opening th the path into the resin tank allowing the brine to flow into the tank. Have you looked at the link that I sent with the whole valve breakdown?
Does the screen show the system in the regeneration mode so the main valve is lined up for the brine to enter the resin tank?

graphic
Ask Your Own Appliance Question
Customer reply replied 8 years ago
The cam assembly lines up exactally with the screw with the slash mark. S,F,BRBW...... It's going throught cycles perfectly. I don't see any leaks or air bubble from any of the connects. It's perplexing!

 

I wonder if there is something going on with the resin tank itself...This may be the direction to go, you have exhausted all other possibilities. Time to so something different. Walk away from it for a few minutes to allow your brain to give it a rest and then approach it in a bit, this is very necessary to rethink it...
Ask Your Own Appliance Question
Customer reply replied 8 years ago

I have been working on it these last few days. The only conclusion I could come up with is the resin tank is bad. If it's the resin tank should I look at replacing the entire system or is cost effective to replace just the resin tank?

 

Thanks

I can not give you a cost breakdown right off the top, I can look...
I think that the resin beads in the tank may not be allowing the brine to enter and this could be this issue. Not sure how to deal with this...Let me do some more research.
Ask Your Own Appliance Question
Customer reply replied 8 years ago

Thanks, XXXXX XXXXX appreciate your assistance.

 

Is there any possibility that the orifice from the motorized valve is blocked there by not allowing th brine into the resin tank?
Ask Your Own Appliance Question
Customer reply replied 8 years ago
When I had the valve cover off, I checked the various open areas and saw nothing. Is that what you mean? Or do you mean the two valves (In and Out) ?
I am referring to the main valve that rotates to open the passage for the brine to enter the resin tank during a regeneration cycle.
Ask Your Own Appliance Question
Customer reply replied 8 years ago

I feel everything is working correctly

 

What about the brine valve stem. I noticed is locked up from pressure..... from the regeneration. I mean sometime is full extended and other time I have to push the rod down. What position should it be in? Should it stay sealed?

It goes up and down when the water is let in for the regeneration cycle. The float goes up when enough water is in the tank.

Question: have you checked the drain line, it's not blocked is it? This could stop the flow in and out...
Ask Your Own Appliance Question
Customer reply replied 8 years ago
The drain line is working properly. I removed the drain tubing from the drain during regeneration, it's flowing freely.
Is there any way you could blow through the brine line from the intake end to see if it is clear and going through to resin tank?
Ask Your Own Appliance Question
Customer reply replied 8 years ago
During the regeneration cycle, I cut the water supply off and let the system cycle. Then waited until the brine cycle stated. I then blew air into the line and could hear air entering the resin tank. After that I started the regeneration cycle again with the water supply on. The system forced water out and not in the resin tank.
I'm not sure what this means..."The system forced water out and not in the resin tank."
Ask Your Own Appliance Question
Customer reply replied 8 years ago

After blowing air into the resin tank, I ran the regeneration cycle. This is still the problem, instead of sucking the brine water in is just blow water out into the salt tank.

There has got to be something wrong with the nozzle and venturi, this is where the 'suction' is created to draw the brine in. Check the flow plug... *Install with numbered side up, concave side down. Be sure the largest flow plug
(with the largest hole) is located in the nozzle & venturi housing.

How is the water pressure coming in?

Edited by Craig on 1/18/2010 at 12:36 AM EST
Ask Your Own Appliance Question
Customer reply replied 8 years ago

I think I have finally reached my saturation point. I have done everything possible, but replace the resin. I read an artical where someone has having the same problem I was have, and after doing all the things I did, he ended up replacing the resin in the tank and his system began working.

I really apprecaite all the time you spend with me.

Good Night

You are very welcome. I would really be interested in knowing what you end up finding. If you can write back to me and let me know for future reference. Good Luck to you! Craig
Ask Your Own Appliance Question
Customer reply replied 8 years ago

Good Day Craig,

 

I fixed the softner. Apparently, all this time I was missing a gasket. I ordered and replacing all the gaskets for the Venturi and Main Valve. I noticed a large flat gasket (it look like the hard inter-cord of the Venturi) was missing. I don't know why, but the softern worked for a few years without it. It's hard to tell when something is missing when it was never there. I'm getting a strong draw from the Venturi. Hopefully in a few days I'll have soft water again.

Again, thanks for your asssistance, I really appreciate it.

 

Cheers,

 

David

Well that's what I was focused on was the venturi for the suction. Nice work!

Edited by Craig on 1/22/2010 at 4:23 PM EST
Ask Your Own Appliance Question
Ask Craig Your Own Question
Craig
Craig
Craig, Electrical Technician
Category: Appliance
Satisfied Customers: 4,529
4,529 Satisfied Customers
Experience: 33 years experience electrical troubleshooting industrial equipment and control systems.

Craig is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,558 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

83,495 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

18,497 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
My Kenmrore water softener is giving me a err1 message..what
Hi, my Kenmrore water softener is giving me a err1 message..what is the problem? … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
My Whirpool water softener is showing a code J26. I can set
My Whirpool water softener is showing a code J26. I can set the time, but no other buttons are working. … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I have a whirlpool whes30 water softner that is 11 years
Hi, I have a whirlpool whes30 water softner that is 11 years old. It shows an err message. It will not go into a recharge mode. when I try to reprogram it it goes to a readout that says service clean … read more
travis webb
travis webb
tech.
2,413 satisfied customers
Why does my water softener fill with water? A couple of
a couple of months. i have to keep taking out the water. … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I have a water softener which I bought from Lowe's last year
I have a water softener which I bought from Lowe's last year on 10/09/16 model # WHE33. It is not working. Can you tell me what the warranty is on this model? Thanks. Carla Ritter … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
I have a whirlpool water softener bought in Feb of this
I have a whirlpool water softener bought in Feb of this year. And I can't get it to recharge. If I push the manual button I have to push it 2 times to get it to work or sound like it's working. Even a… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
Parts for water softener. Install issues. Just n need parts.
parts for water softener JA: How long has this been going on? And how severe is the problem? Customer: Install issues JA: Do you plan on doing the work yourself? Customer: yes just n need parts JA: An… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I need warranty support for a GE water softener. 10 Mo. old.
Softener has flashing blue light that will not go out.… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
Water softener fail, ,leak from top. Fills tank with water.
Water softener fail, ,leak from top. Fills tank with water. … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I have a water softener. Something is wrong, I shower and
I have a water softener. Something is wrong, I shower and the water feel sticky, my hair have a sticky residue. … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
GE GXSH40V Water Softener that continues to flash "0 Days
GE GXSH40V Water Softener that continues to flash "0 Days Until Empty" and nothing happens when I press any key including the Mode key. I've unplugged it for several minutes and continued to experienc… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
Need resin replaced on water softener. Need approximate
Need resin replaced on water softener. Need approximate repair cost to decide if it is worth repairing or buying a new one. … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
Water softener is leaking all over my patio and the tub is
water softener is leaking all over my patio and the tub is full of water. how do I shut off the water. … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I have a Kenmore Ultrasoft 175 water softener. I need a
Hello. I have a Kenmore Ultrasoft 175 water softener. I need a service tech to take a look at it as its leaking from the bottom. … read more
Joel Swenson
Joel Swenson
High School or GED
3,413 satisfied customers
My water softener isn't working properly. I have taken the
My water softener isn't working properly. I have taken the salt tank apart and cleaned it real good,(nasty) I can set it and it will run. However, I see no difference in the water. I live where there … read more
James I
James I
Pool Plant Operator
21 satisfied customers
We have a water softener that I am a bit confused about. The
We have a water softener that I am a bit confused about. The system works fine, but I want the water to be a little softer Our hardness is 17 gpg. I have the hardness number set at 35. Should I bring … read more
Kelly
Kelly
Appliance Technician
High School or GED
18,497 satisfied customers
I have a question about my water softener, and I have a
I have a question about my water softener, and I have a difficult time to get contact with GE. All phone # I have called will not answer it is a busy tone. … read more
Kelly
Kelly
Appliance Technician
High School or GED
18,497 satisfied customers
My Whirlpool model WHSE30 water softener display is flashing
My Whirlpool model WHSE30 water softener display is flashing 'clean/scheduled'. Not sure what I need to do.… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x