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my whirlpool fridge keeps turning itself off (but freezer is

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fine). If I turn...
my whirlpool fridge keeps turning itself off (but freezer is fine). If I turn it off at the mains for half an hour and switch back on, it comes on again for a period of time but then goes off again.
Submitted: 8 years ago.Category: Appliance
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Answered in 2 minutes by:
1/16/2010
Appliance Technician: Tom Johnston, Home Appliance Technician replied 8 years ago
Tom Johnston
Tom Johnston, Home Appliance Technician
Category: Appliance
Satisfied Customers: 8,007
Experience: 20 years experience
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The model# XXXXX sent does not go anywhere can you double check it please.
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Customer reply replied 8 years ago
whirlpool ARC7470

Appliance Technician: Tom Johnston, Home Appliance Technician replied 8 years ago
Well from what you have said it sounds like there is a problem with the cold control.Did you get the model# XXXXX inside the fridge compartment?
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Customer reply replied 8 years ago
yes i pulled out one of the drawers on the left and it was there
Appliance Technician: Tom Johnston, Home Appliance Technician replied 8 years ago
The controls for the unit are they digital?
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Customer reply replied 8 years ago
no, manual
Appliance Technician: Tom Johnston, Home Appliance Technician replied 8 years ago
Do you mean the unit shuts down completely.The fan stops running and the compressor shuts off.
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Customer reply replied 8 years ago
Yes, the whole lot goes off (except the light)
Appliance Technician: Tom Johnston, Home Appliance Technician replied 8 years ago
Do you know how long it runs for before it shuts down?
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Customer reply replied 8 years ago
a couple of hours, then it goes off
Appliance Technician: Tom Johnston, Home Appliance Technician replied 8 years ago
You need to replace the thermastat.
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Customer reply replied 8 years ago
where is this? and how do i do this?
Appliance Technician: Tom Johnston, Home Appliance Technician replied 8 years ago
It is behind the knob that turns the fridge on andd off.I can't get your model# XXXXX go anywhere so i can't get a diagram.So i'am not sure how you take it apart.But i would say there has to be screws holding the controls in place.
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Customer reply replied 8 years ago
i have looked up the model number and serial number:

Whirlpool ARC7074

8501 747 15000

Does this help with the diagram?

I can buy a thermostat just need help with fitting
Appliance Technician: Tom Johnston, Home Appliance Technician replied 8 years ago
Where are the controls located?
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Customer reply replied 8 years ago
on the back wall of the fridge (inside) has two dials for both the fridge and the freezer (min, med, max) and down one level it has the air control + to -
Appliance Technician: Tom Johnston, Home Appliance Technician replied 8 years ago
Are they in a box on the back wall?
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Customer reply replied 8 years ago
no, they are just on the back wall and you can put your hand in and move the controls (dial) up and down
Appliance Technician: Tom Johnston, Home Appliance Technician replied 8 years ago
Can you pull off the knobs?
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Customer reply replied 8 years ago
well i guess i could but they are welded to the appliance. The freezer is frost free and working, you don't this could be the problem (ice etc)
Appliance Technician: Tom Johnston, Home Appliance Technician replied 8 years ago
It is the thermastat that is the problem.There has to be a access to it.It is just screwed in.
Tom Johnston
Tom Johnston, Home Appliance Technician
Category: Appliance
Satisfied Customers: 8,007
Experience: 20 years experience
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