How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Francis Your Own Question
Francis, Home Appliance Technician
Category: Appliance
Satisfied Customers: 2086
Experience:  been working with refs, fridge, washers. dryers. dishwashers, microwaves for the past 12 yrs .
Type Your Appliance Question Here...
Francis is online now
A new question is answered every 9 seconds

why does my general electric freezer tfx27pf freeze and

Resolved Question:

why does my general electric freezer tfx27pf freeze and then lick?
door insulation looks good
Submitted: 7 years ago.
Category: Appliance
Expert:  Francis replied 7 years ago.


Is this a chest type freezer or an upright freezer? Where does water comes out of the unit?

Customer: replied 7 years ago.

it is an upright side by side refrigerator

water overflows to the bottom of the freezer, freezes and then leaks through the door seal to the floor.

Expert:  Francis replied 7 years ago.

Thank you for the info.

This sounds like a clogged drain hole of the evaporator drain pan. It could have clogged with dirt, then with ice as water was not able to flow. Then as the unit defrost again, water would overflow and leak out of the freezer door.

Here is your parts diagram. Please click the blue word.

The drain pan is located at the bottom of the evaporator coil ( part 228)
That is where the drain plug ( part 224) is connected. This part could be clogged with ice and dirt.

Customer: replied 7 years ago.

i see where it's located on the drawing

please explain how do i get to this part?




Expert:  Francis replied 7 years ago.


You have to remove all the trays inside the freezer first. Then remove part 214 which covers the whole evaporator coil. It should have about 6 screws holding the cover.

Then as the cover is removed, the evaporator would be exposed. At the very bottom would be the drain pan. You would have to spray some hot water to the drain pan to access the drain hole. As the drain hole appears from the thick ice, clean it and make sure water flows out to the bottom drain pan under neath the unit.

Francis and 2 other Appliance Specialists are ready to help you