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I cant open the door of my J845W1/xsa front loading washing

Customer Question
I can't open the door...
I can't open the door of my J845W1/xsa front loading washing machine. I have followed all directions and tried all programmes. Please help as I have had a load in there since Xmas Eve!!
Submitted: 7 years ago.Category: Appliance
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Answered in 4 minutes by:
12/26/2009
Appliance Technician: esequiel walker, Home Appliance Technician replied 7 years ago
esequiel walker
esequiel walker, Home Appliance Technician
Category: Appliance
Satisfied Customers: 4,670
Experience: my father has an appliance repair business for over 30 yrs i have 18 yrs exp
Verified
hi is there water in the machine
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Customer reply replied 7 years ago

I've drained it and put on the spin cycle. There is justy a laod of washing in there now.

Appliance Technician: esequiel walker, Home Appliance Technician replied 7 years ago
ok can you lowewr the drain line to let all the water out the research says this will allow the door to open.last case scenario is a bad door switch.
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Customer reply replied 7 years ago
just opened the little door at the bottom front and pulled out the drain plug. A little amount of water came out but I still can't open the door. Can I use a tool to open it?
Appliance Technician: esequiel walker, Home Appliance Technician replied 7 years ago
if you have a lot of water in the machine and only a little came out the computer is sensing the water and wont allow the door to open.if u pry it open then that door lock is bad
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Customer reply replied 7 years ago
there is no water in the machine. I have drained it and yet it still won't release the door. What tool do I use to get the door open?
Appliance Technician: esequiel walker, Home Appliance Technician replied 7 years ago
get a flat screwdriver put something under for padding and the give it a sudden jerk
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Customer reply replied 7 years ago
could it be the computer chip circuitry? If so, is it econimcal to replace it or buy another machine?
Appliance Technician: esequiel walker, Home Appliance Technician replied 7 years ago
yes it can be the computer but i was hoping that just the door latch is bad but the computer board controls everything.
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Customer reply replied 7 years ago
tried to force it open using a flat screwdriver with a sudden jerk but it doesn't budge. what's next?
Appliance Technician: esequiel walker, Home Appliance Technician replied 7 years ago
the switch is plastic you will have to use great force u can always replace it.
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Customer reply replied 7 years ago
but once I break it open I won't be able to use it again until I replace the door -right?
Appliance Technician: esequiel walker, Home Appliance Technician replied 7 years ago
untill u replace the door switch only
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Customer reply replied 7 years ago
so how do I find out whether its the door switch or the computer switch which need replacing?
Appliance Technician: esequiel walker, Home Appliance Technician replied 7 years ago
i would replace the switch first less expensive.replacing it first only way to find out.
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Customer reply replied 7 years ago

OK I'll do that when the shops reopen after the holidays. Thanks.

PS NEVER buy a front loader!!

Appliance Technician: esequiel walker, Home Appliance Technician replied 7 years ago
i understand all of these frontloads have issue after issue. pressing accept is how i get paid thanks
esequiel walker
esequiel walker, Home Appliance Technician
Category: Appliance
Satisfied Customers: 4,670
Experience: my father has an appliance repair business for over 30 yrs i have 18 yrs exp
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esequiel walker
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