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Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12156
Experience:  15 yrs. experience as a certified appliance technician.
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Hi - We have a GSS23WG. The ice maker seems to work well,

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Hi - We have a GSS23WG. The ice maker seems to work well, but there is a flap where the ice comes out that is not closing automatically. If we hit the end of it, it will close but never by itself. As a result, i think warm air is going up into the freezer and causing ice to build up on the edge of the receptical that receives the dropped ice. It is as if we are missing a spring or something. The manual with the refridgerator doesn't even mention this flap.



this is a common problem with these, the solenoid is the most likely caues, these get rusted and hang up when closing. Part(NNN) NNN-NNNN width= the control panel snaps on so you can take a small screw driver and pop that off and unplug it to get it out of the way, then you will see small phillip head screws(4) that hold another board and the light assembly , remove these and you will see the whole assembly. heres some diagrams to help. take part# XXXXX off first then # XXXXX then you will be able to tell whats hanging up, hope this info helps, thanks Bryan,

Bryan and 2 other Appliance Specialists are ready to help you
Customer: replied 7 years ago.
My husband wants to know what you mean by "control panel" Is it the small insert with the buttons or is it the larger insert where you put a glass to get ice?
the part with the buttons. # XXXXX on the diagram. this pops off with a small screw driver you do it from the bottom. there are slots to stick a screw driver in.Bryan