How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Tyler Z. Your Own Question
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 79504
Experience:  9+ years being an appliance technician with factory training.
Type Your Appliance Question Here...
Tyler Z. is online now
A new question is answered every 9 seconds

Self-Cleaning Radiant Range Model # J KB710W H 3 WW Serial

Resolved Question:

Self-Cleaning Radiant Range Model # XXXXX KB710W H 3 WW
Serial # XXXXX H 282984Q Installed April 21, 2001
Submitted: 7 years ago.
Category: Appliance
Expert:  Tyler Z. replied 7 years ago.
If the latch assembly won't move across then you will just need to replace the latch assembly. There is no reason why it shouldn't let you move it into the locked position, only into the the unlocked position if the unit is still hot. If the latch assembly isn't working correctly then just replace it. Here is a link to the part.


Customer: replied 7 years ago.
Well, the latch assembly does move across completely to the right - it just won't lock when it gets there so are you saying replacement is the only option or perhaps some other problem is keeping it from locking?
Expert:  Tyler Z. replied 7 years ago.
no, replacement is the only option, something is going on with one of the latch switches where it's not recognizing that you are sliding it across all the way so it's not locking.
Tyler Z. and other Appliance Specialists are ready to help you