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Eric, Home Appliance Technician
Category: Appliance
Satisfied Customers: 244
Experience:  Factory/company training at MAJOR retailer, now owns and operates an appliance repair business.
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g.e. washing machine - will not agitate or spin dry-motor

Resolved Question:

`g.e. washing machine - will not agitate or spin dry-motor runs, but does not work. machine new as of feb 09 and still under warranty. model# XXXXX 109j5ww serial # XXXXX 131328g. need sevice. who do i call?
Submitted: 7 years ago.
Category: Appliance
Expert:  Eric replied 7 years ago.
For warranty service, call A&E Factory Service, who is the chief NATIONWIDE warranty service provider for GE products. Here is a LINK to the website where you can begin the service request, or call them at 1-800-905-9505. Dedending on where you live, there may be other providers who are "authorized" to provide warranty service on your GE product, BUT, if you do NOT use an "authorized" provider, you COULD void your warranty and providers today are looking for ways to tell you that you have broken the terms of your warranty so they can collect money from you so dont risk it. If you decide to call a different provider, be SURE to ask if they are "GE Factory Authorized" before commiting to the service call. Please let me know if you need further information.
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