How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Dave Your Own Question
Dave, Home Appliance Technician
Category: Appliance
Satisfied Customers: 297
Experience:  34 years experience as a repair technician
Type Your Appliance Question Here...
Dave is online now
A new question is answered every 9 seconds

Hello, I have a GE Monogram Side by Side Stainless Free Standing

Resolved Question:

I have a GE Monogram Side by Side Stainless Free Standing Refridgerator model number ZFSB26D SS.
I have owned it for two years now. Every so often, our Freezer Temp shoots up to 9 to 10 degrees when it is set at 0. This causes all the ice to melt and run into the freezer. When this occurrs, the refridgerator also warms by about 10 degrees from what it is set at.
We have watched this happen with no consistant time frame. We've seen it happen once a month for a few months, and then not again for several months. After approx. 24 hours, it will begin cooling again and get back to where the temps were set to.
Thanks for any advice.

Amanda Booker
Submitted: 7 years ago.
Category: Appliance
Expert:  Dave replied 7 years ago.
What is the full model number?
Customer: replied 7 years ago.

Sorry, Where do I find that?


Customer: replied 7 years ago.

I found it: Model # XXXXX ss



Expert:  Dave replied 7 years ago.

There is a thermistor on the evaporator, held on by clip #229 on the link. If this is faulty, the unit will stay in defrost mode too long. It will test good under normal operation, but will cause the freezer to get too warm. Part #WR55X10025 Here is the link

Customer: replied 7 years ago.

Thank you! That makes sense.

I have an extended warranty, how best should I go about replacing this?

In the past, when I call in for help...a technician shows up and if his testing doesn't show a problem, he says there's not much we can do.



Expert:  Dave replied 7 years ago.
It's an inexpensive part, you can suggest to the tech what you have got as an answer to your problem. Most techs will be cooperative, it's a solution I got from GE's tech trainer.
Dave and 2 other Appliance Specialists are ready to help you