How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
Type Your Appliance Question Here...
John is online now
A new question is answered every 9 seconds

I received a kenmore microwave door and I am trying to switch

Customer Question

I received a kenmore microwave door and I am trying to switch the doors but cannot get to the three bults on the top left of the door, I was able to take the bottom bults but not the top. model # XXXXX thank you!
Submitted: 7 years ago.
Category: Appliance
Expert:  Neilwill replied 7 years ago.
Send me the model number again, but leave spaces every so often like this,
Example 110. 123 456 78
Other wise our system blocks it thinking we sent a telepone number or e-mail address.
Customer: replied 7 years ago.
model # XXXXX 69612990 serial # XXXXX j 42 48844
Expert:  Neilwill replied 7 years ago.
Is the problem on your unit?

The screw can not be removed with regular screw driver such as Philips head or flat head. The slot on head of screw is shape of star. As shown here *. And center of start has obstruction so that you can not use flat head screw driver. (Technique used here is similar to wheel lock nuts for car which require special key)