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Dave, Home Appliance Technician
Category: Appliance
Satisfied Customers: 297
Experience:  34 years experience as a repair technician
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My neptune washer [model MAH5500B] quit the display had a LR

Resolved Question:

My neptune washer [model MAH5500B] quit the display had a LR on it.
Submitted: 7 years ago.
Category: Appliance
Expert:  Dave replied 7 years ago.
The code means a locked rotor, what is the complete model and serial number?
Customer: replied 7 years ago.

model # XXXXX

serial # XXXXX

Expert:  Dave replied 7 years ago.
Is the tub moving at all?
Customer: replied 7 years ago.

The tube wasent moving in cycle , but it moves freely by hand a lot easier then it use to.

Expert:  Dave replied 7 years ago.
If you pull out the washer and remove the back panel, is the belt in place?
Customer: replied 7 years ago.
I'll need help to do that and wil not be able to do that till tomorrow some time
Expert:  Dave replied 7 years ago.
Customer: replied 7 years ago.
I opened the back andthe belt is ok, There seems toi be water on the outside of the tub enclousure
Expert:  Dave replied 7 years ago.
There is always a llittle water left in the bottom when the cycle is complete, and there is a liquid filled balance ring on the front of the tub. If you take off the front, you should do a visual inspection of the motor control, it's in the bottom front right of the cabinet.
Customer: replied 7 years ago.
I've decided to quit working on this washer and accept your reply or what ever I need to do to get you paid
Expert:  Dave replied 7 years ago.

OK, what ends up happening is there needs to be a motor kit installed. Part #12002039. Just hit the green accept button.

Thank You.

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