You are correct. We are not part of Whirlpool. We do have experts here that work on, maintain, and are trained on Whirlpool machines. All have been verified by a third party verification service as having the experience and/or knowlege in the catagory(s) they answer in.
In my case that is at least 2 years work experience in appliance repair and diagnostics, as well as in general home improvement. Please click on the check mark next to my picture to view the details of my verification.
The fee is the amount you offered to have your question answered. In your case that would be $14.00. Nothing more, nothing less. Unless you would care to add a bonus (same thing as a tip for doing a good job helping you solve the problem) to the expert that answers your question.
To answer your question;
The problem with these units is the self cleaning feature of the unit itself.
The control cards and /or lock motor of the unit is damaged by the high heat generated during the self clean cycle. Basicly the unit is overheated to about 8-900 degrees to burn the spilled grease and other food to an ash. This is then easily wiped off.
In most cases it is the control card (EOC - Electric Oven Control) that is damaged. The EOC is nothing more than a small computer that controls all of the units electrical functions. Running ther self clean function is about the same as unplugging the CPU fan for the computer system that you are reading this on. I am sure you know the end result if you did that. The same happens each time you use the self clean fuunction of your oven. The door locking is one of the most common indicators of this problem.
If you would please post the model number of your unit I will see if I have a service manual, or tech sheet for it.
This will provide the diagnostic testing proceedures for your unit.
As for asking your landlord for a new unit, I dont think it will be necessary. These units work just fine so long as you dont use the self clean function.
You may need a new EOC. These can be quite expensive. You might talk him into getting you a new unit depending on the cost of the EOC.
Please advise model number and I will check for manual, tech sheet, and parts availability, and price.
Edited by The Home Smithy on 10/29/2009 at 9:59 AM EST