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need to take a part to see what happened to the drive what

Customer Question
is the best way ....
need to take a part to see what happened to the drive what is the best way .
Submitted: 8 years ago.Category: Appliance
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Answered in 1 minute by:
9/1/2009
Appliance Technician: Randy, Home Appliance Technician replied 8 years ago
Randy
Randy, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1,300
Experience: 25 years of overall experience: Owner and technician of own appliance repair business.
Verified
Hello I am here to assist you. First what are you taking apart and may I have the model number of the unit?
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Customer reply replied 8 years ago
im am taking apart a roper model # XXXXX wash machine serial cr901716 the drive is not working were to start do you take of thev back panel first ?
Appliance Technician: Randy, Home Appliance Technician replied 8 years ago
Okay first of all may I ask what you symptoms are? With this model it is a direct drive system. There are no belts for the drive. So this is why I ask about the symptoms. By the way to start there should be 2 phillips head screws on the bottom of both the right and left side of the bottom of the control panel. If you undo those you will slide the control panel towards you and flip it up. This is how you start to get access to the dirve of the washer.
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Customer reply replied 8 years ago
the motor runs the drum does not turn i think the rubber drive couple is out after itake out the two srews i need tho now how to get at the drive coupling.
Appliance Technician: Master Tech, Whirlpool Master Technician replied 8 years ago
Master Tech
Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 11,299
Experience: 30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
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I see Randy is off line ,if you would like I can assist you ,or you can wait for Randy to return!
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Customer reply replied 8 years ago

do you have my last question what shoould i do to gety the drive apart do you have a manaul to disasemble the drive

Appliance Technician: Master Tech, Whirlpool Master Technician replied 8 years ago
yes I will send you a video on how to remove the cabinet ,and how to get to coupler.
cabinet removal
http://www.youtube.com/watch?v=vogysB7XOc8&feature=PlayList&p=919A9C2C2B68D554&playnext=1&playnext_from=PL&index=6
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Appliance Technician: Master Tech, Whirlpool Master Technician replied 8 years ago
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Customer reply replied 8 years ago
all of this info i great but how do you remove the the parts to get athe coupling the vidioe shows you how to fix show me ho to get toit apart to this point
Appliance Technician: Master Tech, Whirlpool Master Technician replied 8 years ago

sorry about that this one will help.

http://www.youtube.com/watch?v=vogysB7XOc8

 

 

Master Tech
Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 11,299
Experience: 30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
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