Appliance

Need Appliance Repair Help? Ask a Technician for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

Appliance

We have a Kenmore HE2 Plus. We started getting an error code

Customer Question
We have a Kenmore HE2...
We have a Kenmore HE2 Plus. We started getting an error code F20. I cleaned out the screens and made sure the water lines flow freely. I then cleaned out the drain and removed some debris that had collected there. Still the F20 code. I ordered a new inlet valve and installed it today, but still the F20 error code. What else can it be?
Submitted: 8 years ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Answered in 3 minutes by:
8/24/2009
Appliance Technician: Appliance Tech Larry, Home Appliance tech replied 8 years ago
Appliance Tech Larry
Appliance Tech Larry, Home Appliance tech
Category: Appliance
Satisfied Customers: 19,184
Experience: Over 35 years of in home appliance repair and service
Verified
F-20 means
“F20” on display
(Water Inlet Problem—no water or insufficient
water supply) Select PAUSE/CANCEL twice to cancel the cycle
Unplug washer or disconnect power. Check the following: Are water faucets completely turned on?
Are screens at inlet hose connection to washer
clogged? Are water inlet hoses kinked? Are water inlet hoses frozen?
Hope this helps everyone else as it did me, thanks
Ask Your Own Appliance Question
Customer reply replied 8 years ago
I've checked all the above and even installed a new inlet valve, still the same error code.
Appliance Technician: Appliance Tech Larry, Home Appliance tech replied 8 years ago
unplug the washer for 30 minutes and give the control time to reset
Ask Your Own Appliance Question
Appliance Technician: Appliance Tech Larry, Home Appliance tech replied 8 years ago
http://www.scribd.com/doc/7075573/Whirlpool-Kenmore-HE2-Plus-Troubleshooting-Tech-Sheet-8540259
Ask Your Own Appliance Question
Customer reply replied 8 years ago
I have the tech sheet. It's inside the lower panel of my washer. I did everything it suggested and nothing worked, that's why I came to you.
Appliance Technician: Appliance Tech Larry, Home Appliance tech replied 8 years ago
the water pressure and drain hose have alot to do with your problem. when a washer fills up all it does is opens the water valve. if there is not enough water pressure or the water is not turned on all the way, the flowmeter ( does exactly what the name says) will tell the washer there is not enough water coming to it while the valve is open. the drain hose is important because if it is to low it will syphon the water out of the machine while it is filling. when that happens the pressure switch will read that the water level is not rising and can cause you problem. if the drain hose is sitting all the way down in the drain pipe this will also happen. if the drain hose and water supply are ok i would start looking at the inlet valve and flowmeter first. i hope you have this resolved soon
sorry to take so long ,,, been trying to find the part number for the flowmeter ,, its not in my list of part numbers ,, take the model number to a local appliance parts dealer and they can get it for you ,,, it fits inline with the water valve
Ask Your Own Appliance Question
Customer reply replied 8 years ago
Okay, the water coming in is not an issue. It fills up with water fine and after it's full the code appears and after the code appears, I hit the stop button and it drains quickly. I pulled the drain hose out and the water is pumping out of it pretty good. So you think it might be the flowmeter? I've already replaced the inlet valve. I'm not opposed to replacing another part, I just don't want to buy a new washer one part at a time.
Appliance Technician: Appliance Tech Larry, Home Appliance tech replied 8 years ago
yes i feel the flowmeter is the problem ,,, its restricting the water pressure
Ask Your Own Appliance Question
Customer reply replied 8 years ago
Is the flow meter the same as the pressure switch? The tech sheet mentions the pressure switch, but I'll be honest, I have no idea what the pressure switch is. It does not however, mention a flow meter, so my thinking is that could it be the same thing by a different name? I ask because you said you couldn't find a part number for the flow meter. This may help me in locating the part.
Appliance Technician: Appliance Tech Larry, Home Appliance tech replied 8 years ago
the pressure switch is the flowmeter ,, the part number is(NNN) NNN-NNNN
Appliance Tech Larry
Appliance Tech Larry, Home Appliance tech
Category: Appliance
Satisfied Customers: 19,184
Experience: Over 35 years of in home appliance repair and service
Verified
Appliance Tech Larry and 87 other Appliance Specialists are ready to help you
Ask your own question now
Customer reply replied 8 years ago
Thanks, I'll try that.
Appliance Technician: Appliance Tech Larry, Home Appliance tech replied 8 years ago
your welcome
Ask Your Own Appliance Question
featured content

Kenmore HE2 washer error codes explained

High-efficiency washing machines are designed to use less water and energy than traditional washers. HE2 washers are in this category, and they display certain code sequences when there are issues present within the machine. The Kenmore HE2 washer’s error codes can indicate a wide range of problems, but some of the most common are explained here. If you attempt to troubleshoot any of the following error codes on your own and the problem isn’t resolved, call a professional for servicing.

Understanding common Kenmore washer error codes

Error F1 – There's a problem keeping the computer and washer from communicating properly. Unplugging and plugging the washer back in after one minute might correct this issue.

Error F11 – This indicates a motor control malfunction, potentially because of incorrect voltages. You might be able to remedy this by unplugging the washer and double-checking all the connections.

Error F20 - This indicates that there isn’t enough water flowing into the machine. If you don’t see water in the machine, confirm that the water valves are in the “on” position. If there is water, try pushing the Stop button twice to drain it, then unplug the washer so you can check the hose connections.

Error F21 - This code shows up when there is excessive draining time. Unplug the machine and double check the drain pump, as well as the hose connections.

Error F22 – This is a door lock error. You’ll just need to check the door switch wire and make sure it’s connected properly.

Error F23 - This code indicates a problem with the heater, and means the internal temperature is too low. Double-check the water temperature sensor and the water heater connection.

Error F24 - The water temperature reading isn’t within range. Unplug the machine and check the water temperature sensor, using your owner’s manual as a reference for the correct readings.

Fortunately, most of these error codes indicate problems that you can resolve yourself. If necessary, you can also contact Kenmore customer support at (1-888-536-6673).

Ask Appliance Tech Larry Your Own Question
Appliance Tech Larry
Appliance Tech Larry
Appliance Tech Larry, Home Appliance tech
Category: Appliance
Satisfied Customers: 19,184
19,184 Satisfied Customers
Experience: Over 35 years of in home appliance repair and service

Appliance Tech Larry is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,558 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

83,495 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

18,497 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
Where do I find the regulator switch for gas range/oven?
Where do I find the regulator switch for gas range/oven? … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
The starter on my washer won't work anymore. It is a GE
The starter on my washer won't work anymore. It is a GE super capacity plus 21 cycle heavy duty washer. Occasionally I can get it going by repeatedly pressing the starter but, more and more frequently… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I have a whirlpool fridge in my new motor home Model
I have a whirlpool fridge in my new motor home Model WRF560SMYM05 Type 20FADBM. 2 door Fridge over Freezer. … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I have A Viking Refidgerator Model #CFDBB5361L The temp
Hello I have A Viking Refidgerator Model #CFDBB5361L The temp keeps changing … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
We have a Samsung fridge that is beeping very loud and
we have a Samsung fridge that is beeping very loud and showing a Fd d code on the door display unable to get to stop making the loud beep … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I have a Frigidare Front Load Washer and it has been making
I have a Frigidare Front Load Washer and it has been making a very loud noise during the spin cycle - now it is not really draining the water during the spin cycle. … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
Broiler in range does not come on. Model #FED3355CCTH Serial
broiler in range does not come on. Model #FED3355CCTH Serial # NF83500893. Does the complete computer need to be repaired or just a part? … read more
Kelly
Kelly
Appliance Technician
High School or GED
18,497 satisfied customers
Our right side burner in our oven is no longer heating
Our right side burner in our oven is no longer heating fully … read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
What might be wrong if the freezer is working but the
What might be wrong if the freezer is working but the refrigerated section of a refrigerator stops working?… read more
Kelly
Kelly
Appliance Technician
High School or GED
18,497 satisfied customers
Well we are trying to do the first wash following all the
well we are trying to do the first wash following all the instructions and the detergent indicated and everything but is not finishing the cycle stops at the spin part … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I have a GE GSL25JFTA BS fridge. The freezer is working fine
I have a GE GSL25JFTA BS fridge. The freezer is working fine and I can feel the fan blowing cold air. The fridge is not getting cold. I check the dampener between the freezer and the fridge and it is … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
Jenn air oven Model #SVD48600P. door hinge wore out. I
Jenn air oven Model #SVD48600P. door hinge wore out. I ordered and replaced w/ factory replacement hinges Part # WP71003353. The hinge springe are to Light and will close the oven door within 1 inch o… read more
travis webb
travis webb
tech.
2,416 satisfied customers
I have a whirlpool Cabrio Steam Dryer model #WED7800XWO and
I have a whirlpool Cabrio Steam Dryer model #WED7800XWO and it will not heat on any setting. I have replaced the Thermal Fuse, Thermal City off and the High Limit Thermostat and it still will not heat… read more
travis webb
travis webb
tech.
2,416 satisfied customers
My Duet washer will not power on. Model # GHW9200LW. I have
I have tried the lock/unlock button but it still will not power on.… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
My refrigerator readout is displaying OF for both freezer
My refrigerator readout is displaying OF for both freezer and Fridge readout … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
I have a GE side by side GSS25JMBWW S/N5A205698. I quit and
I have a GE side by side GSS25JMBWW S/N5A205698 . I quit and wont start. Ordered temp sensor. Have pinned the 3 sensors but cannot find any wrong with sensors. Got any suggestions. … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
Why does the ice maker overflow and leak onto the floor of
Why does the ice maker overflow and leak onto the floor of the freezer? The water then flows out onto the kitchen floor from the bottom of the freezer compartment. … read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
My Kenmore Elite refrigerator lost all the control functions
my Kenmore Elite refrigerator lost all the control functions and the display indicates "ER CF". The refrigerator appears to be running but the control panel is not functioning. When I reset the circui… read more
Kelly
Kelly
Appliance Technician
High School or GED
18,497 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x