How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 26795
Experience:  Appliance repair business owner for over 43 years.
Type Your Appliance Question Here...
John is online now
A new question is answered every 9 seconds

The upper arm on my dishwasher does not rotate. There appears

Resolved Question:

The upper arm on my dishwasher does not rotate. There appears to be water coming out the jets and and I have inspected the arm which appears clear and free of any obstructions...I put the arm in at 3 and 9 but it does not move? Any do it yourself suggestions? I am a woman on mu own and have a difficult time paying for this type of thing...

Thank you
Submitted: 7 years ago.
Category: Appliance
Expert:  John replied 7 years ago.

Hi thanks for the question.

Send me the make & model # XXXXX I will look at it.

Customer: replied 7 years ago.
It's a Kenmore ultra wash and I have the manual but it is for many models....
Where would I find it on the unit?
Expert:  John replied 7 years ago.
Open the door it should be on the side of the tub
Customer: replied 7 years ago.
Yes I have found it. It is about 7 years old and the model number is XXXXX
Expert:  John replied 7 years ago.

Hi That d/w is made by Frigidaire.

What the problem is the wash impeller has broken from the motor shaft .

So the impeller cant keep up to the motor speed.But with that model you have to replace the complete motor and pump .And its not worth the repair.

Sorry I wish I had better news.

Customer: replied 7 years ago.
I am referring to the top arm, not the bottom arm which spins fine. Are we on the same page???
Expert:  John replied 7 years ago.

Sorry . There is a spray arm seal that seals the spray arm from the hose hooking up to the spray arm.If its worn the water wont all go to the arm.

Customer: replied 7 years ago.
Ok, but I have run the unit and quickly open the door to see the water coming out from the upper arm but the arm is not spinning. However, it sounds like the seal my be preventing the adequate amount of pressure to cause the arm to spin. If I am correct the arm spin from water pressure.....? If it is the seal that you are suggesting that does not allow a tight enough seal to allow for adequate pressure, is this an easy fix? Worth calling a service company? Your last note suggested the d/w wasn't worth the cost of repair???
Expert:  John replied 7 years ago.
I was working on three at the same time I got yours mixed up. It is worth the repair .If the seal wont allow all the water to the arm it wont have enough water pressure to turn the arm.
Customer: replied 7 years ago.
where is the seal? and is this something I can do myself?
Expert:  John replied 7 years ago.
Yes you can do it yourself. Push the arm up and you will see a plastic round clip it snaps off then the spray arm will drop to reveal the seal.
Customer: replied 7 years ago.
I cannot try this now...but as I recall there were screws and the arm was attached to the bottom of the upper rack by I need to order this seal ? or is it something I can get (like a washer) at a hardware store?
Expert:  John replied 7 years ago.
When you push the rack in the white piece clips in to the other plastic piece its the seal in that white piece.You will have to pull the rack out to replace the seal.And you have to get it from an appliance parts store.
John and 2 other Appliance Specialists are ready to help you