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Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 80377
Experience:  9+ years being an appliance technician with factory training.
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For two days, our Sub-Zero 690, which is about four and a half

Resolved Question:

For two days, our Sub-Zero 690, which is about four and a half years old, has had several problems. The refrigerator cannot go below 69 degrees Fahrenheit, and the water that it lets out is not cold. The fan is not working either. The freezer is working fine, though. Please help!
Submitted: 8 years ago.
Category: Appliance
Expert:  Tyler Z. replied 8 years ago.
the fan is going to be the culprit for all these problems. The fan has to run in order to cool the refrigerator. The water reservoir is located inside the refrigerator so if the fridge is not cooling then the water won't be cold.

The fan could be bad due to to reasons, either your door switch is bad and not sending power to the fan when the switch is shut, or the fan motor itself could be bad. To determine, check power at the fan motor and see if your getting power, if not then your switch is bad, otherwise replace the fan motor.
Customer: replied 8 years ago.
The fan seems to be working fine now. The top number on the display is showing 69 degrees; when we tell the refrigerator to go to 34 degrees, when we close it and open it again, it shows 69 degrees again. Does 69 degrees mean the current temperature inside the refrigerator or the temperature that it's supposed to be?
Expert:  Tyler Z. replied 8 years ago.
69 is the current temp and 34 is what you have it set for. If the fan is working now then see if the temperature drops down in a bit. If not you might have a bad compressor.
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