How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Bryan Your Own Question
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12156
Experience:  15 yrs. experience as a certified appliance technician.
Type Your Appliance Question Here...
Bryan is online now
A new question is answered every 9 seconds

Purchased a Whirlpool Dishwasher Model # XXXXX in October.

This answer was rated:

Purchased a Whirlpool Dishwasher Model # XXXXX in October. Never had a problem with it until we had a really bad rain, hail, very strong winds that knocked out the power in our area. Power was off for approximately 9 hours. Problem now is that once the dishwasher goes through the wash cycle, then to the drying cycle, it starts over again. I have pressed the Cancel button, letting the remaining water drain out, but after I empty the dishwasher and push the door shut, it starts up all over again! I am not pressing any "cycles" and sometimes the Cancel button doesn't want to comply, so I open the door slightly and that stops it from running. This is a direct wire to the house wiring junction box. I don't see a "reset" button when I took off the bottom cover exposing the water line and wiring. What can I do about "reseting" this to run properly? I have flipped the circuit breaker off for the present time. Thanks!   Joni
you most likely have a bad control board in this , Part(NNN) NNN-NNNN width=the only other possible cuase for this would be the touch pad Part(NNN) NNN-NNNN width=this is hard for the average person to check though, you need a special membrane tester to check this. the part are rather expensive and you may want to call a tech for this, without being there though I would say its the eletronic control board though, this is the cheaper part out of the two and is usually the problem with these machines, we rarlely replace the touch pads in these. it sounds like the relay on the board is stuck. hope this helps, thanks Bryan
Bryan and other Appliance Specialists are ready to help you
Customer: replied 8 years ago.
So you are telling me that there is not a reset button anywhere...right? It is hard to believe that either the control board or touch pad is "out of wack" already. I appreciate your response and thank you for the great job in responding to my problem.