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Tom Johnston
Tom Johnston, Home Appliance Technician
Category: Appliance
Satisfied Customers: 8007
Experience:  20 years experience
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My kenmore model 911.49485992 just stopped heating. It runs

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My kenmore model 911.49485992 just stopped heating. It runs but doesn't heat. What are my options? Thanks,
Do you have a voltage tester?
Customer: replied 8 years ago.
Don't have one. I could probably get my neighbor to test voltage.
This is a electric dryer right?
Customer: replied 8 years ago.
No, this is a built-in microwave. Manufactured in 2000.
When you turn it on does it make any odd noises?
Customer: replied 8 years ago.
Just the usual noise.
Is this a counter top unit?Your model# XXXXX not want to come up.
Customer: replied 8 years ago.

It's built-in


Here is how it reads, so I'm not sure if the first part is the model the second part is just the color:



911. 49485992


S/N 0T6 17566 Q

It could be a few things it could be a internal fuse or the thermal fuse or the control board or magnatron.I would chec the fuse and thermal fuse.You need to take the unit down and remove the cover.Just remember that a microwave holds about 5000 volts so it can kill you.Unless you have a background in this type of thing you should call a tech.
Customer: replied 8 years ago.

Do you know of an internet source for finding a technician in my area to come and check these things you recommend? Thanks.

No i don't if you look in your local phone book under appliance repair you should find one.
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