How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Techdesk Your Own Question
Techdesk
Techdesk, Field Service Engineer
Category: Appliance
Satisfied Customers: 16409
Experience:  Whitegoods engineer in the UK
13782322
Type Your Appliance Question Here...
Techdesk is online now
A new question is answered every 9 seconds

our samsung RS21JLSG fridge is no longer cooling what can i

This answer was rated:

our samsung RS21JLSG fridge is no longer cooling what can i do

Hiya,

Where in the world are you?

How old is the appliance?

What is the fridge display showing?

Is there any ice behind the drawers at the bottom of the fridge?

 

Thanks

Customer: replied 8 years ago.

Brentwood, Essex CM14 area.

3 years old,

Fridge flashing number 1

No ice behind drawers

Hiya,

OK, thanks for that.

 

If your freezer is working OK, phone Samsung and tell them you're having trouble with the fridge.

Tell them that you are not getting any cooling any more and previously you had heard a noise in the fridge.

 

Last year on BBC Watchdog Samsung admitted there were problems with the RS21 and extended the warranty to 5 years for the fridge cooling problem only.

 

Phone them up and see if they'll agree to repairing your one.

You may have to embellish a little.

 

The normal thing that happens is the fridge evaporator completely blocks with ice, the fan starts making a noise until the ice jams it and the fridge doesn't cool properly.

 

Has to be worth a try, otherwise you're probably looking at a system fault and this would require an engineer to check for gas leaks in the system.

 

Good luck with it.
Let me know how you get on.

Thanks

Techdesk and 4 other Appliance Specialists are ready to help you