How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Whrlp Master Tech Your Own Question
Whrlp Master Tech
Whrlp Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 10565
Experience:  30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
Type Your Appliance Question Here...
Whrlp Master Tech is online now
A new question is answered every 9 seconds

My DW-5 dishwasher has the following problem After a full

This answer was rated:

My DW-5 dishwasher has the following problem:

After a full cycle, it does not appear to be rinsing properly (detergent left in the bottm and running down from the dispenser) and we get the "wash arm" display. A second quick wash cycle is needed to finish the load. The only change in detergent is we changed from liquid Cascade (shine shield formula) to liquid cascade with baking soda (shine shield formula). We have been using the baking soda stuff for about 1 1/2 (155 oz) bottles. On Monday of this week we switched back to the original stuff with no change.


if you have detergent running down inside of door after load is done .

It sounds as if you have Either no water coming into d/w during fill cycle OR wash motor is not circulating water around inside of tank

Customer: replied 8 years ago.


Do these two possibilities match up to the "Wash Arm" error code?

Yes ,, wash arm error is telling you it is not reconizing arm is turning and with out water it will not turn ,

The water pressure is what makes the spray arms turn, if you have no water or if the wash motor is not making water move,then no spray arm moving

Whrlp Master Tech and other Appliance Specialists are ready to help you