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william, Home Appliance Technician
Category: Appliance
Satisfied Customers: 3034
Experience:  Major Home Appliance Technician Specialist Whirpool Certificate
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my maytag neptune washer wont start. the lights are on and

Customer Question

my maytag neptune washer won't start. the lights are on and I am able to select my wash cycles and everything but the start button won't work or even light up. the off button doesnt work either. I tried unplugging the machine and replugging it in and that didn't work. any ideas? thanks
Submitted: 8 years ago.
Category: Appliance
Expert:  william replied 8 years ago.
whats your model number please? thanks
Customer: replied 8 years ago.
Expert:  william replied 8 years ago.

after checking all of this and if it still dont work you will need to put in a new control board


Plug cord into live electrical outlet. Check for

proper voltage.

  • Check fuse or reset circuit breaker.
  • Push any key to turn ‘ON' the clothes washer

and press the Rotary Cycle Selector knob to

start the clothes washer.

  • Close door and push the Rotary Cycle Selector


knob to start the clothes washer.

  • Check to see if the clothes washer is in a pause,

soak or suds period in the cycle. Wait briefly and

it may start. If washer is in suds period, "Su" and

"dS" will display alternately, instead of the time


  • Check for restricted drain system. If there is an

electrical problem in the drain system, "nd" error

will occur after 15 minutes.

  • Check water supply.
  • Check the line screen and water valve screen.
  • Check for loose connections at machine control

board terminal connections CN5 and CN6 (See

"Component Testing Information" ).

  • Replace machine control board.



Customer: replied 8 years ago.
where is the rotary cycle selector?
Expert:  william replied 8 years ago.

do you have a round dial that you choose for your selections

Customer: replied 8 years ago.
no. it is all push buttons
Expert:  william replied 8 years ago.
tell me is the door lock light on?
Customer: replied 8 years ago.
no it is not on. the only buttons that do not work are the max extract and the on and off buttons
Expert:  william replied 8 years ago.
so when you try to start this the door isnt locking
Customer: replied 8 years ago.
it is like the "on" switch is dead. I push it and it doesn't do anything.
Expert:  william replied 8 years ago.
so it dont even fill up then is this correct? sorry for the questions
Customer: replied 8 years ago.
yes it hasn't even started. I loaded all the clothes in and selected my cycles (which I was able to do fine) then went to push start and it won't start at all. when I push the "off" button, it doesn't work either because all the lights of the buttons I selected stay on.
Expert:  william replied 8 years ago.

ok you will need a new touchpad counsel you have a couple of stuck keys im sorry to say





william and 2 other Appliance Specialists are ready to help you
Customer: replied 8 years ago.
Expert:  william replied 8 years ago.
your welcome and thank-you