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John, Home Appliance Technician
Category: Appliance
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Experience:  Appliance repair business owner for over 43 years.
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Roper Washing Machine Goes Out Of Balance On Spin Cycle.

Resolved Question:

The Roper washing machine wobbles out of balance on spin cycle, with or without clothes. The machine is level, all tension springs are connected and no other obvious causes present.

It has been in storage for several years and was just moved and re-connected. It worked fine before it went into storage.

I am very mechanical inclined but this doesn't make sense.

Any help would be appreciated!


Submitted: 8 years ago.
Category: Appliance
Expert:  John replied 8 years ago.

-Could you explain your situation a little more?

Please send the Make & Model #

Customer: replied 8 years ago.
it's a Roper #(###) ###-#### ***** duty extra large capacity. it starts the spin cycle fine, but as speed builds it wobbles so bad it pounds the floor. if I open the top and start the spin, I can put some pressure on the back side of the rotating drum and it smoothes out a little. wash cycle seems to work fine. no other indicators I can see.
Expert:  John replied 8 years ago.

Heres how to fix that problem. Set the washer where you want it, level as best you can.

Now tilt the washer towards you about 5 inches then let it drop. The washer has self leveling legs and that's how it can get leveled. It usually works.

Customer: replied 8 years ago.

I did as you said, no change. With the top open, no water on spin it starts smooth and as speed increases the drum begins to lurch. If I reach in and put pressure on the rear left side it smoothen's out a bit but still wobbles enough to pound the floor.

The drum is able to move at the top front right the most, with the machine off. It appears as if it should have some connection at the top, but it doesn't. I have lifted up on the drum to try to recenter it but that didn't help either.

Expert:  John replied 8 years ago.

Here is your washer:

Look at under the agitator and the drive block. The drive block could be worn out, check it. Also look at each leg as the pads could be worn out too.

Customer: replied 8 years ago.

I took the machine apart, removed the tub and tested the spin cycle. It ran smooth with no tub. I cleaned everything and reassembled it. The machine again shook violently on spin. While apart I noticed the plastic ring around the top of the drum has liquid inside, is this normal? I don't know what else to check.

Thanks for your help

Expert:  John replied 8 years ago.

When the tub was taken out, was the drive block sitting where it should be , on the drive tube? There are ears sticking up which should slide on to the drive block.

Below is a diagram:

Begin by disconnecting power (7).

Remove the basket. To remove the inner basket you will need a spanner tool.

Next remove the inner basket and the agitator. Remove the tank cover and the nut and lift up off the inner basket. You may be able to get away with using a straight screw driver and a hammer. Once the tub nut is off, sometimes the tub gets frozen to the center hub. If the tub will not lift out, putting one foot inside of the tub and stomping down will break it free.

To free the inner basket, two people, one on each side can also lift up and push down at the same time.

If it looked like this, it could be faulty drive block.

Let me know.

Customer: replied 8 years ago.

The machine had never been dismantled before today. The drive block was and is over the ears. Your drive block pic didn't come through on my screen, but it looked fine, no obvious wear or problems.

What about the liquid in the top ring? Could that be throwing the machine out of balance?

Expert:  John replied 8 years ago.

Yes that was my next question to you. You said there was liquid in the ring but if it lost some liquid it could cause this problem. You have already checked all the other possibilities.

The amount of liquid that's in there should be an even level but how can you tell? Since all other things were checked, it can be narrowed down to the ring. This happens very rarely.

Customer: replied 8 years ago.

I added some liquid and got the machine to run fine until I can get a new part.

Thanks for all your help. I'm authorizing payment to you now.


Expert:  John replied 8 years ago.

Thank you.

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