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Appliance Man
Appliance Man, Home Appliance Technician
Category: Appliance
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Experience:  Appliance tech 4 years
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GE refrig.model#gts221cmbrww--both the freezer and frig stops

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GE refrig.model#gts221cmbrww--both the freezer and frig stops cooling allowing complete defrosting and does not start up again even though the compressor and evaporator fan continue to run. This has occurred 3 times in the last two weeks. 1st time; unplugged about 4 hours during which time the evaporator coil was cleaned of lint and dust; plugged the unit back in and it cooled and made ice for 31/2 days and then stopped cooling and freezing. As in all 3 occasons, the compressosr continued to run and the evaporator fan continued to run.
2nd time; unplugged approx. 31/2 hours cleaned the evaporator coil more, plugged the unit back in and it ran 51/2 days then stopped cooling. 3rd time; did not unplug the unit. However, we turned the ice make off and juggled the compressor with my foot and the unit started cooling and freezing again. It continues to do so at this point; has been running 24 hrs.
open up the freezer door and look at the back panel. Do you see any frost built up?
Customer: replied 8 years ago.
no frost
You have a bad control board then.
Part(NNN) NNN-NNNN width= (Click to enlarge)
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Main electronic control board
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Customer: replied 8 years ago.
if you are 100 per cent sure that this is the problem, we need to order. How do we do that. Please give us instructions.
Just click on the link above.