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william, Home Appliance Technician
Category: Appliance
Satisfied Customers: 3034
Experience:  Major Home Appliance Technician Specialist Whirpool Certificate
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How to unlock Kitchen Aid stove top?

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Hello, my kitchen aid stove top lock will not unlock. What could the problem be?
Could you explain your situation a little more? Thank you again for trusting us with your problem. Please reply as soon as possible so that we can finish answering your question. Model number please?
Customer: replied 8 years ago.
I have a Kitchen aid Electric stove top that when I place my finger over the lock unlock light it won't unlock. It is a 15" x 30" electric built in ceramic cooktop 4 burners one has a double burner. the approximate year of it is 2002. I bought second hand last fall. The information is here in a file someplace regarding the serial number and model. etc... It was working fine the last time I used it. I was using the double burner about a week ago. I didn't have any problems with it at all, thank you
try this. To Unlock Cooktop: Touch and hold the CONTROL LOCK/ALL OFF keypad for 5 seconds
Customer: replied 8 years ago.
Here is the serial number XL 2 0 1 1 9 3 5 MODEL NUMBER IS KECC508GBL3 And I already tried what you suggested, that is why I am writing to you, It didn't work

try holding it for 10 seconds if this does not work you will need a new control board

press it for 10

william and other Appliance Specialists are ready to help you
Customer: replied 8 years ago.
I have tried holding it for long periods of time, it has not worked so far. Do the control boards wear out that fast??/ Do you know how much they cost? Drue

look in your use&care guide you might have a 5yr warrenty on the board

Part 504400 $315.35