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my washers problem has not fix yet. what can i do now Bu

my washer's problem has not...
my washer's problem has not fix yet. what can i do now? Bui
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Answered in 2 minutes by:
5/25/2009
Bob L Your  Appl Pal
Bob L Your Appl Pal, Home Appliance Tech
Category: Appliance
Satisfied Customers: 7,548
Experience: 23 Years Major Appliance Repair
Verified

Can you tell me a bit more about what the problem is ...Along with a model number...Thanks Bob

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Customer reply replied 8 years ago

I have GE FRONT LOAD WASHER, model WHDVH626FWW

when start it just run about a minute then stop , timing keep running out.

They told me to replace the control board, i did, but i 'm not able to get it in the mode to program the new board, what can i do .

Note:

The replacement control board will always enter

into test mode t01 on initial power-up.

If replacing the control board, the washer will

not function until the replacement control board

has been programmed.

Tabs

Programming the Control Board

To program the replacement control board:

Reconnect power to the washer. (The display

will now show "---", which means no model has

been selected.)

Rotate the cycle knob until the correct model

number is XXXXX:

Select 1 for model WHDVH626F

Select 2 for model WCVH6260F

Select 3 for model WBVH6240F

Press and hold the Start key for 3 seconds (or

until a second beep is sounded).

Press the Power key to reset the control.

Note: If an error is made in programming the

control, enter test mode and select t01. Then repeat

steps 2 thru 4.

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Customer reply replied 8 years ago

I did not get the t01, how can i get the t01 show up?or "---"show up on the display?how can i start all over?

Unplug unit for 30 seconds..Plug back in...
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Customer reply replied 8 years ago
Yes then what is next step sir?

You would need to re enter steps from last answer...This process is difficult even for a seasoned tech...

 

 

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Customer reply replied 8 years ago
(edited for privacy)
Customer reply replied 8 years ago
is there any way to test to know the board working properly. thanks

The washer control has a service test mode that can be utilized by the service technician in order to test

critical components and to access error codes. This test mode will help the service technician to quickly

identify failed or improper operation of washer components.

Caution: Testing is accomplished through built-in test procedures. Unplugging components for testing can

damage component connections.

Machine must be in idle mode before entering test. Idle mode occurs when the washer has completed a

cycle. If the cycle is interrupted, the washer will drain water when the power is re-applied. The water level

switch must reset BEFORE the test mode can be entered. If water remains in the washer, manually drain the

washer to reset the water level switch. A failed water level switch can cause an inability to enter the test

mode.

Test Mode Description

t01 Model ID Verifi es (or sets on new board) the proper model id

t02 Error Codes Lists up to 10 control-detected problems

t03 Software ID Verifies using latest control-EEPROM-inverter

software

t04 LED Illumination and Button Test Verifi es that all displays and buttons work

t05 Pump Test Operates pump

t06 Pressure Switch Test Fills to all 3 fi ll levels, then pumps out water

t07 Thermistor/Heater Test Verifi es that both the thermistor and heater work

t08 Hot Water Test Verifi es hot water valve works

t09 Cold Water Test Verifi es cold water valve works

t10 Tumble Test Verifi es washer tumbles (i.e. wash cycle)

t11 Spin Test Verifi es washer spins

t12 Dispenser Test Verifi es dispenser fi ll works-for all four fi ll modes

t13 EOL Test Performs factory end-of-line test sequence

t14 Spin Test Verifi es washer spin speeds

(Continued Next Page)

To enter the test mode: To exit the test mode:

Press power button to clear any current cycles.

Note: The display must be blank to proceed.

Disconnect the power for 30 seconds.

Reconnect power and within 30 seconds of

reconnecting power:

Press signal button.

Press delay start button.

Press signal button.

Press delay start button. (The door will lock,

then will display t01.)

Note: A washer left in the test mode will exit the test

mode and unlock the door after a period of 2 hours.

Press signal button.

Press delay start button.

Press signal button.

Press delay start button.

Note: Attempting to exit the service mode by

disconnecting the power will result in a locked

washer.

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T e s t

Mode Press Displays Exit

t01 Start/

Pause

Display defi nes model id (01-03). Always displays"---" when control

board replaced. Proper model must be set when control board

replaced. Rotate knob until desired selection is displayed (01-03),

then press and hold Start/Pause until beep.

Press Power.

Returns to t01

t02 Start/

Pause

Displays the most recent error code. (E00=none) Repeat pressing

Start/Pause to display up to previous 10 error codes. Press and hold

Start/Pause to clear all error codes. (Will then display E00.)

Press Power.

Returns to t02

t03 Start/

Pause

Displays software revision numbers. Press Start/Pause to alternate

between COD (Control software version), EE (eeprom version), and

InV (Inverter software version).

Press Power.

Returns to t03

t04 Start/

Pause

Displays and tests loops on lighting of LED'S and cycle lights.

Buttons beep when pressed.

Press Power.

Returns to t04

t05 Start/

Pause

Displays P and operates pump for 60 seconds, then returns to t05. Press Power.

Returns to t05

t06 Start/

Pause

Water level control test. Pump runs and displays E at start (no

water in tub). Press Start/Pause to advance. Water valve begins fi ll.

Displays F when reaches FOAM level. Displays nl when reaches

MAIN level, and briefl y displays oF when reaches overfl ow level,

then pumps water out. Displays E when empty.

Press Power.

Pump runs.

Returns to t06

t07 Start/

Pause

Water heater/thermistor test. (Note: Main level switch must be

functional.) Fills with water to main level, then operates heater

for up to 5 minutes. Displays temperature of water, as heated, in

degrees F. After 5 minutes, water pumps out, then returns to t07.

Press Power.

Pump runs.

Returns to t07

t08 Start/

Pause

Water valve test. Displays hOt and pump runs. Fills with hot water.

Maximum level is main level switch setting. Pumps out water and

returns to t08.

Press Power.

Pump runs.

Returns to t08

t09 Start/

Pause

Water valve test. Displays Cld and pump runs. Fills with cold water.

Maximum level is main level switch setting. Pumps out water and

returns to t09.

Press Power.

Pump runs.

Returns to t09

t10 Start/

Pause

Tumble test. Displays tt. Wash basket spins in one direction for 5

seconds, pauses, then spins in the opposite direction for 5 seconds.

Repeats until exit initiated. (Note: Beginning direction is random.)

Press Power.

Pump runs.

Returns to t10

t11 Start/

Pause

Spin speed-low spin/high spin test. Display shows rpm. Pump runs,

displays 0, then wash basket ramps to 400 rpm. Press Start/Pause

a second time to ramp to 1000 rpm. (May display 999 or 0 for 1000

rpm.) Then motor is unpowered, displays 0, pump runs, and returns

to t11.

Press Power.

Pump runs.

Returns to t11

t12 Start/

Pause

Dispenser motor/mechanism test. Press Start/Pause to advance.

Displays Pdt and fi lls via prewash compartment. Displays

ddt and fi lls via wash compartment. Displays bdt and fi lls via

bleach compartment. Displays Fdt and fi lls via fabric softener

compartment. (Note: If main level reached during test, dispenser

operation stops, pump runs, and returns to t12.)

Press Power.

Pump runs.

Returns to t12

t13 Start/

Pause

EOL test sequence. Not used for service. Press Power.

Returns to t13

t14 Start/

Pause

Spin speed ramp up test. Display shows rpm. Pump runs, displays

0, then wash basket ramps to 100 rpm, pauses, ramps to 350 rpm,

pauses, then ramps to and holds at 1000 rpm. (May display 999 or

0 for 1000 rpm.)

Press Power.

Pump runs.

Returns to t14

- 53 -

Error Code Description Problem Possible Cause/Action

E22 Fill timeout - No

fi ll/slow fi ll

Fill time exceeds

8 minutes.

Ensure manual water supply valves are fully open.

Inspect inlet hoses for kinks/obstructions.

Inspect water valve screens for restriction.

Check water valve functions - t08 for hot water, t09

for cold water.

If above steps do not clear the problem replace solenoid

water valve.

E23 Flood protect

drain

Foam switch

closes in idle

state.

Check water valve functions - t08 for hot water, t09

for cold water.

Check pressure switch foam contacts - t06 - fi rst

display should be E.

Off balance loads with heavy vibration can cause

code - retry before replacing any component.

E30 Drain pump not

present

Drain problems

- no electrical

signal from

drain pump.

Check drain pump - t05.

Check drain pump motor for open.

Check power to drain pump.

Check drain pump for stalling.

E31 Drain timeout

Slow drain

- machine will

have water

- not full.

Check drain pump - t05.

Check drain pump for restriction.

Check for drain restriction.

Drain height over 96-in. can cause code.

E38 Dispenser error Correct

reservoir is not

found and 8

switches are

seen when

motor is

running.

Check dispenser - t12 (Note: Do not unplug

connectors from dispenser motor unless replacing.)

E39 Dispenser timeout

No switches

found in 45

seconds.

Check dispenser - t12 (Note: Do not unplug

connectors from dispenser motor unless replacing.)

E42 Drive motor

- instantaneous

current

Motor excess

current draw.

Check drive motor - t10 tumble, t11 spin, t14 spin.

Power down (unplug) washer, wait 30 seconds and

retry. If code reoccurs, check drive motor windings.

If motor windings OK, replace inverter. (You may see

a burned spot on inverter.) (Note: Cannot occur with

open motor winding.)

Error Codes

(Continued Next Page)

- 54 -

Error Code Description Problem Possible Cause/Action

E43 DC Fault -

Inverter

Inverter failure. Non-recoverable error.

Replace inverter control board.

E45 Drive motor -

overload current

Load too

heavy.

Check Motor - t10 tumble, t11 spin, T14 spin.

Check mechanical faults - check belt, basket,

bearing - rotate basket by hand.

Power down (unplug) washer, wait 30 seconds and

retry - if reoccurs, replace inverter. (Note: Cannot

occur with open winding.)

E46 Drive motor -

over temperature

Inverter over

temperature.

Check Motor - t10 tumble, t11 spin, T14 spin.

Power down (unplug) washer, wait 30 seconds and

retry - use whites cycle sanitize temperature - if

reoccurs, replace drive motor. (Note: Cannot occur

with open winding.)

E47 Heat sink - over

temperature

Inverter over

temperature.

Check Motor - t10 tumble, t11 spin, T14 spin.

Power down (unplug) washer, wait 30 seconds and

retry - use whites cycle sanitize temperature - if

reoccurs, replace drive motor. (Note: Cannot occur

with open winding.)

E48 Drive motor

- open

Open motor

phase.

Check Motor - t10 tumble, t11 spin, T14 spin.

Check motor for open winding - if OK, replace

inverter. (Note: Occurs with open winding.)

E49 Drive motor -

overload power

Load too

heavy.

Check Motor - t10 tumble, t11 spin, T14 spin.

Check mechanical faults (binding) - belt, basket,

bearing - rotate basket by hand.

Check motor for shorted winding - if OK, replace

inverter.

Power down (unplug) washer, wait 30 seconds and

retry - if reoccurs, replace inverter. (Note: Cannot

occur with open winding.

E4A Under volts Under volts -

DC bus voltage

(inverter).

Check Motor - t10 tumble, t11 spin, T14 spin.

Power down (unplug) washer, wait 30 seconds and

retry - if reoccurs, replace inverter. (Note: Cannot

occur with open winding.)

E4B Power up

problems

Software/

hardware

problems.

Check Motor - t10 tumble, t11 spin, T14 spin.

Check motor windings - internal short

Power down (unplug) washer, wait 30 seconds and

retry - if reoccurs, replace inverter. (Note: Cannot

occur with open winding.)

E4C Over volts Over volts - DC

bus (inverter).

Check Motor - t10 tumble, t11 spin, t14 spin.

Power down (unplug) washer, wait 30 seconds and

retry - if reoccurs, replace inverter. (Note: Cannot

occur with open winding.)

(Continued Next Page)

- 55 -

Error Code Description Problem Possible Cause/Action

E4E Under volts after

start

Initial minimum

voltage not

received

- motor does

not run. DC bus

(inverter).

Check Motor - t10 tumble, t11 spin, t14 spin.

Power down (unplug) washer, wait 30 seconds and

retry - if reoccurs, replace inverter. (Note: Cannot

occur with open winding.)

E4F EEProm fault EEProm reading

error occurs.

Non-recoverable error.

Replace inverter control board.

E52 Main control

wake-up error

Lost

communication

between

control and

drive motor

after initial

success.

Check Motor - t10 tumble, t11 spin, t14 spin.

Check connections/cables between main control

and inverter.

Power down (unplug) washer, wait 30 seconds and

retry - if reoccurs, replace inverter. (Note: Cannot

occur with open winding.)

Main control board can cause code in limited

circumstances, as loose plug on board.

E53 Buffer error Internal

software buffer

error.

Check Motor - t10 tumble, t11 spin, t14 spin.

Power down (unplug) washer, wait 30 seconds and

retry - if reoccurs, replace inverter. (Note: Cannot

occur with open winding.)

E54 No motor

response

Lost

communication

between

control and

drive motor.

Check Motor - t10 tumble, t11 spin, t14 spin.

Check connections/cables between controls.

Power down (unplug) washer, wait 30 seconds and

retry - if reoccurs, replace inverter.

E57 Checksum failure Software

error occurs

- checksum

failure.

Non-recoverable error.

Main control board must be replaced.

E58 Communication

failure

Communication

error occurs.

Non-recoverable error.

Main control board must be replaced.

E60 Door lock switch

failure

Switch failure

occurs during

lock.

Power down (unplug) machine, wait 30 seconds and

retry.

Check wiring and connections between door lock

and main control.

Check door lock switches and solenoid.

Replace main control if wiring, switches, and

solenoid test functional.

(Continued Next Page)

- 56 -

Error Code Description Problem Possible Cause/Action

E61 Door unlock

switch failure

Switch failure

occurs during

unlock.

Power down (unplug) machine, wait 30 seconds and

retry.

Check wiring and connections between door lock

and main control.

Check door lock switches and solenoid.

Replace main control if wiring, switches, and

solenoid test functional.

E62 System contact

failure

Load failure

occurs. Heater/

pump/pressure

switch/door

lock/water

valves/

dispenser

motor.

Power down (unplug) machine, wait 30 seconds and

retry.

This error code found a shorted component.

Check integrity of wiring and connections - replace

harness if necessary.

Check integrity and connections of all loads and

replace as necessary.

Replace main control if actions do not resolve.

E63 Unexpected

open door

Switch failure

occurs during

wake-up.

Power down (unplug) machine, wait 30 seconds and

retry.

Check wiring and connections between door lock

and main control.

Check door lock switches and solenoid.

Replace main control if wiring, switches, and

solenoid test functional.

E64 Unexpected

open door while

running

Switch failure

occurs during

cycle.

Power down (unplug) machine, wait 30 seconds and

retry. Check wiring and connections between door

lock and main control.

Check door lock switches and solenoid.

Replace main control if wiring, switches, and

solenoid test functional.

E65 Water level

sensor failure

- foam

Main level

switch is

satisfi ed before

foam level

switch.

Check integrity of wiring and connections between

main control and water level sensor.

Check integrity of water level sensor t06 - replace if

necessary.

Replace main control if actions do not resolve.

E66 Water

temperature

sensor open

Water

temperature

sensor open.

Check water temperature sensor - t07

Check integrity of wiring and connections between

main control and water temperature sensor.

Check integrity of water temperature sensor -

replace if necessary.

(Continued Next Page)

- 57 -

Error Code Description Problem Possible Cause/Action

E67 Water

temperature

sensor shorted

Water

temperature

sensor shorted.

Check water temperature sensor - t07.

Check integrity of wiring and connections between

main control and water temperature sensor.

Check integrity of water temperature sensor -

replace if necessary.

E70 Stuck key Continuous

key read for 60

seconds.

Power down (unplug) machine, wait 30 seconds and

retry.

Use t04 test to test keys.

Separate control and control housing from front

panel - clean and remove foreign debris.

Ensure all keys can be operated freely without

sticking.

Replace control panel if actions do not resolve.

E71 Key fault Communication

error occurs

between

control and

keys.

Power down (unplug) washer, wait 30 seconds and

retry - if reoccurs, replace main control.

NOTE: It's important to note error codes should only be used to help identify those components which

require testing. Never replace a part based solely on an error code. The control can generate a false error

if the right conditions exist. Use the code only as a reference and always check the component before

replacing.

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Customer reply replied 8 years ago

Thanks for your answer. It help me alot But the problem is the pump, i already order it .

This is my next question :

My eletric range Whirlpool model # XXXXX 1

Serial # XXXXX

The surface cooking all 4 elements are working, but the Bake Oven not getting hot.

What do i need to check.

Hi...Unfortunately the system will not let you post two questions on the same post...Thanks Bob

Ask Your Own Appliance Question
Customer reply replied 8 years ago
thanks, XXXXX XXXXX sure you get paid for your answer. i'll deposit money for the range question

You would have to hit accept button for me to get paid for the first question...Your question for the range would need to be opened in a different post...Thanks Bob

Ask Your Own Appliance Question

You would have to hit accept button for me to get paid for the first question...Your question for the range would need to be opened in a different post...Thanks Bob

Bob L Your  Appl Pal
Bob L Your Appl Pal, Home Appliance Tech
Category: Appliance
Satisfied Customers: 7,548
Experience: 23 Years Major Appliance Repair
Verified
Bob L Your Appl Pal and 87 other Appliance Specialists are ready to help you
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Bob L Your  Appl Pal
Bob L Your  Appl Pal
Bob L Your Appl Pal, Home Appliance Tech
Category: Appliance
Satisfied Customers: 7,548
7,548 Satisfied Customers
Experience: 23 Years Major Appliance Repair

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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