How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Bryan Your Own Question
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12156
Experience:  15 yrs. experience as a certified appliance technician.
Type Your Appliance Question Here...
Bryan is online now
A new question is answered every 9 seconds

We have a GE microwave built in less than 1 year old model

Resolved Question:

We have a GE microwave built in less than 1 year old model JVM154ODN1WW that has stopped working. You can not program anything on it (time etc;) We unpluged it to try and get it to reset . No luck. Can't find a troubleshooting guide. Do you have any ideas?
Submitted: 8 years ago.
Category: Appliance
Expert:  Bryan replied 8 years ago.
first off if this is under a year old do not attempt any repairs or this will void your warranty. this is warrantied for 1 year and you should call G.E. right away before the warranty runs out, it sounds like you have a control board problem with this and this runs around $90.00 and its covered under warranty. also microwaves are extremely dangerous to attempt repairs on, an average of 4 people a year die from such attempts, please call for service on this. thanks Bryan
Customer: replied 8 years ago.

Is there not a way to reset the control board ?

Expert:  Bryan replied 8 years ago.
if the board is not reponding its bad . there is no way to reprogram it , or reset it. you realy need to call for service and have this repaired, thanks Bryan
Bryan and 4 other Appliance Specialists are ready to help you