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Michael R
Michael R, Mechanic
Category: Appliance
Satisfied Customers: 3249
Experience:  working for 31 years in the field, all makes all models
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Sub-Zero 700 TC(l) not making ice - cannot locate owners manual

Customer Question

Sub-Zero 700 TC(l) not making ice - cannot locate owners manual - have been away for two months - any suggestions? Thanks!
Submitted: 8 years ago.
Category: Appliance
Expert:  Michael R replied 8 years ago.
Hi, this is Michael, If your ice maker has stopped producing ice completely, check these, in this order:

  • It may be turned off. Look for the wire along the right side of the ice maker that looks a bit like a coat hanger. If the wire is in the raised position, the ice maker is turned off. If so, try one of these:

    • If your ice maker has a small red plastic lever, lower it to lower the wire.

    • If there's no plastic lever, simply lower the wire.

    In either case, the ice maker should begin producing ice again. Also make sure that the temperature is 8 degrees Fahrenheit or lower. If the freezer is too warm, the ice maker won't cycle properly.

  • The ice maker fill tube may be blocked with ice. If so, melt the blockage using a hair dryer-but be careful to not melt any plastic parts! Also replace the water shut-off valve or water-inlet valve, or both, if necessary.

  • The ice maker head assembly may have broken parts. Look to see if the gears are broken. Check to see if the small plastic arms that rest against the ice rake are broken. If the ice maker head assembly is modular and you've found broken parts, you can just replace it.