How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Tom Johnston Your Own Question
Tom Johnston
Tom Johnston, Home Appliance Technician
Category: Appliance
Satisfied Customers: 8007
Experience:  20 years experience
Type Your Appliance Question Here...
Tom Johnston is online now
A new question is answered every 9 seconds

Erroe code F5E1 after self clean oven. Whirpool supercapacity

Customer Question

Erroe code F5E1 after self clean oven. Whirpool supercapacity 465. Oven dorr won't open. How can we get it open?
Submitted: 8 years ago.
Category: Appliance
Expert:  Tom Johnston replied 8 years ago.
Can i have the model# XXXXX
Customer: replied 8 years ago.
I do not know the model number. It's a Whirpool supercapacity 465.
Expert:  Tom Johnston replied 8 years ago.
If you pull out the drawer it should be there.
Customer: replied 8 years ago.
Model number RF361PXKQ
Expert:  Tom Johnston replied 8 years ago.


E1 Door latch not operating

1. Verify error code by pressing and holding CANCEL/OFF key for 5 seconds. Momentarily (less than 5 sec.)

press CANCEL/OFF key again to remove error code display.

2. If the door is not latched (locked), ensure that it is completely closed. Press CLEAN then START/ENTER.

Verify that the latch motor is operating.

3. Unplug range or disconnect power.

4. If motor did operate, check integrity of latch mechanism from cam/eccentric, through actuating rod, to latch

pawl and door slot. Ensure that pawl aligns with the door slot. Correct any mechanical malfunction.

Go to step 6.

5. If motor did not operate, check continuity of the latch motor and of electrical connections between oven

control and motor. If continuity is present, replace control.

6. Plug in range or reconnect power.

7. Put range into CLEAN mode to verify proper operation.

If you have found this info helpful then please pressGREEN ACCEPT button,this is how I am paid for helping you today. POSITIVE feedback is appreciated.

Customer: replied 8 years ago.
The oven door is locked, the self clean cycle went through and the oven dorr has not opened since. How can I get the door open?
Expert:  Tom Johnston replied 8 years ago.
You can try putting it in selfclean then cancel it after a couple minutes.