How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Chas Your Own Question
Chas, Home Appliance Technician
Category: Appliance
Satisfied Customers: 16453
Experience:  Maytag, Whirlpool, GE & Kenmore Factory Trained Service Tech
Type Your Appliance Question Here...
Chas is online now
A new question is answered every 9 seconds

Maytag Neptune MLE2000AYW does not start. We push start button

Resolved Question:

Maytag Neptune MLE2000AYW does not start. We push start button but nothing happens. If we keep holding button down it works.
Submitted: 8 years ago.
Category: Appliance
Expert:  Chas replied 8 years ago.
What part does not start the washer or the dryer?
Customer: replied 8 years ago.
Expert:  Chas replied 8 years ago.
it will continue to run until you let go of the start button only, or does it fail even after holding it down?
Customer: replied 8 years ago.
it fails even after we hold it down. We already replaced the wax motor. That did not dio anything
Expert:  Chas replied 8 years ago.
Does it shut down less than a minute after pushing the start button and releasing it. like 15 seconds or immediately after releasing the start button?
Customer: replied 8 years ago.
Expert:  Chas replied 8 years ago.

Your motor and motor controller has gone out on the unit, this is part number 12002039, and can be ordered from or, this motor kit comes with installation instructions, it is an upgrade for the unit.



Chas and 2 other Appliance Specialists are ready to help you
Customer: replied 8 years ago.
If this is not it can I contact you again. Do you have a direct email??
Expert:  Chas replied 8 years ago.
You can reach me here, I seem to live here at times, however I think I am correct with my diagnosis, I have changed hundred of these motor kits in my time with Maytag..
Customer: replied 8 years ago.
Thank you.....