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Maytag Model MDBH965AWW Dishwasher that will not operate.

Customer Question
Breaker is on. Switch...
Maytag Model MDBH965AWW Dishwasher that will not operate. Breaker is on. Switch is on - unit has power everywhere it should. How can I tell if board needs replaced?
Submitted: 8 years ago.Category: Appliance
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Answered in 5 minutes by:
2/1/2009
Appliance Technician: Appliance Man, Home Appliance Technician replied 8 years ago
Appliance Man
Appliance Man, Home Appliance Technician
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Satisfied Customers: 9,896
Experience: Appliance tech 4 years
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Do you have a multimeter?
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Customer reply replied 8 years ago
yes - husband has several and unit has power. Just don't want to spend $ on board if not necessary. It just stopped mid-cycle one night.
Appliance Technician: Appliance Man, Home Appliance Technician replied 8 years ago

Remove the inner door panel and tes for 120 volts at the black wire on the control board to ground.

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Customer reply replied 8 years ago
Board has power at every connection. Assembly that locks door has power. Hubby unscrewed board to examine other side of ribbon and it has 1/8 in. black spot that looks like it could interrupt power in at least two pathways. The ribbon looks as if this end is built into the door with no immediately visible way to replace/remove.
Appliance Technician: Appliance Man, Home Appliance Technician replied 8 years ago
You can not just replace the ribbon you have to replace the whole touch pad.
16-919838PANEL, CONTROL (WHT) (Series: 10) Special-Order$ 63.45Add to Cart
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Customer reply replied 8 years ago
OK, we figured that out and found it here:

http://www.repairclinic.com/SSPartDetail.aspx?s=t-MDBH965AWW-%3d%3dc281i1469728&PartID=1469728

but in this photo (your link didn't have a photo), if you look at alternate view there appears to also be some sort of black spot on the ribbon. There is no screw hole behind the ribbon - I checked because that's what I thought it was.

I don't want to purchase the touch pad if it is the board and vice versa.

Appliance Technician: Appliance Man, Home Appliance Technician replied 8 years ago
The problem is with the touch pad 90% of the time not the board. If you have power to the control board I would say it has to be the touch pad. How old is this dishwasher.
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Appliance Technician: Appliance Man, Home Appliance Technician replied 8 years ago
Part(NNN) NNN-NNNN width= (Click to enlarge)
Grid is 1 inch square
Item #
1469728
Price
$87.20
In Stock?
No (B)
Panel- con
Qty
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Customer reply replied 8 years ago
About 3 years. We've also had issues with the touch pad on our smooth top double oven range that we bought at the same time. We bought all new Maytag appliances when we remodeled our kitchen because I thought they were supposed to be reliable.
Appliance Technician: Appliance Man, Home Appliance Technician replied 8 years ago
Refer to the use and care manual but this touchpad should have a 5 year warranty
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Customer reply replied 8 years ago
OK, found it, but does it have to be diagnosed & repaired by "certified Maytag Repair Person" or can the hubby do it and still get it replaced under warranty?

Thanks so much!
Appliance Technician: Appliance Man, Home Appliance Technician replied 8 years ago
You know you might be able to call maytag and ask them if they will mail you the part because I know that the trip charge and labor arent cover by warranty. The control board should have a 5 year warranty on it to and if you call a repairman out he might just replace both of them.
Appliance Man
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Customer reply replied 8 years ago
Right - it says in my users guide that only the part is covered. I'll call tomorrow and see what I can find out. If it has to be diagnosed by a certified repair person, it'd probably be cheaper to just pay for the touch pad and have hubby fix it.

Thanks for all of your help!
Appliance Technician: Appliance Man, Home Appliance Technician replied 8 years ago
Your welcome.
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Appliance Man
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