How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask applianceguy Your Own Question
applianceguy, Customer Service
Category: Appliance
Satisfied Customers: 1902
Experience:  Ten Years experience. Certified in most major brands Including Whirlpool Frigidaire maytag Amana.
Type Your Appliance Question Here...
applianceguy is online now
A new question is answered every 9 seconds

I have purchased a whirlpool over the range microwave oven

Resolved Question:

I have purchased a whirlpool over the range microwave oven and had the door replaced because after opening the product the door was damaged. The service tech also took off the control panel and adjusted that so things lined up. However now the microwave does not turn on. Is there a reset button that I can reset. I have called A & E factory service to have the tech come back out but apparently after weeks and many excuses they are not interested. Please help!    Model No. MH2175XSB-2   Serial No. TR U 49 33485
Submitted: 8 years ago.
Category: Appliance
Expert:  applianceguy replied 8 years ago.
Does the screen work? Or does it not cook?
Customer: replied 8 years ago.
nothing works and yes I have checked there is live power going to the microwave
Expert:  applianceguy replied 8 years ago.
The fuse inside the microwave has blown. The fuse tripping most likely has something to do with the door switch alignment. There is a phone # XXXXX your owners manual for whirlpool, call them and tell them the problem you are having with A&E. There should be another service company they can send out. You do not want to start working on the unit, it will void the warranty.
applianceguy and 2 other Appliance Specialists are ready to help you