How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Appliance Tech Larry Your Own Question
Appliance Tech Larry
Appliance Tech Larry, Home Appliance tech
Category: Appliance
Satisfied Customers: 19183
Experience:  Over 35 years of in home appliance repair and service
Type Your Appliance Question Here...
Appliance Tech Larry is online now
A new question is answered every 9 seconds

I have a washing machine that is making a loud thumping noise

Customer Question

I have a washing machine that is making a loud thumping noise at the end of every spin cycle. Can you tell me what part I need to replace?
Submitted: 8 years ago.
Category: Appliance
Expert:  Appliance Tech Larry replied 8 years ago.
HiCustomer Thank you for asking your question on JustAnswer. The other Experts and I are working on your answer. By the way, it would help us to know:
-Could you explain your situation a little more?
please send me the complete model number and brand of washer / thanks
Thank you again for trusting us with your problem. Please reply as soon as possible so that we can finish answering your question.
Customer: replied 8 years ago.
It is a Kenmore washing machine. Model number XXXXXXXXXXX It is 4-5 years old.
Expert:  Appliance Tech Larry replied 8 years ago.
joe the model didnt come in ,,, try 110. xxxx and see if it shows up / thanks
Customer: replied 8 years ago.
It looks like 110.24872300
Expert:  Appliance Tech Larry replied 8 years ago.
got it ,,,, set washer to spin and with lid down and when it picks up speed open the lid and see if the spin tub keeps spinning and starts making that noise as it trys to slow down
Customer: replied 8 years ago.

turned to spin and then opened and it made the thumping as it stopped.

Expert:  Appliance Tech Larry replied 8 years ago.
the drive block is bad ,,, part number is XXXXX ,,, you will need to take the 2 screws out on the control panel and tilt back, unplug wireing harness and hold down clamps and slide cabinet off ,,,, take the top plastic ring off the tub, remove agit, take the nut off under the agit and pull out inner tub and the drive block sets on the drive shaft ,,, tap it up and off and go back with new one ,,, i'll send a pic along with this / that will fix the washer / hope this helped / larry
Please hit the ACCEPT button cause thats how we are paid / Thanks ,,, Larry
Bonuses are WELCOMED but are not mandatory
Appliance Tech Larry and 3 other Appliance Specialists are ready to help you
Customer: replied 8 years ago.


Thank you, XXXXX XXXXX what I suspected. I'm a little concerned because when the machine was under warranty I had a technician look at it and he replaced the drive block on May 22, 2006. Now I'm going to replace another. Do you think there could be something wrong with the machine that is causing the drive block problem? After I hit reply, I will accept so you get paid. Can you still send me the pictures it might assist me with the repair?


Thanks again,


Customer: replied 8 years ago.
Thank you.
Expert:  Appliance Tech Larry replied 8 years ago.
you are most welcome / larry