How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Chas Your Own Question
Chas, Home Appliance Technician
Category: Appliance
Satisfied Customers: 16453
Experience:  Maytag, Whirlpool, GE & Kenmore Factory Trained Service Tech
Type Your Appliance Question Here...
Chas is online now
A new question is answered every 9 seconds

My refrigerator wont cool or freeze anymore. Its only 4 years

Resolved Question:

My refrigerator won't cool or freeze anymore. Its only 4 years old. What happened?
Submitted: 8 years ago.
Category: Appliance
Expert:  Chas replied 8 years ago.
Can I get the MAKE and MODEL number of the unit
Customer: replied 8 years ago.
Its a GE model GSS22UFPD
Expert:  Chas replied 8 years ago.
Is the fan motor running in the freezer when you open the freezer door?
Customer: replied 8 years ago.
Yes and it cools on the freezer side but it won't freeze.
Expert:  Chas replied 8 years ago.
Is there Ice build up on the back wall of the freezer?
Customer: replied 8 years ago.

No there is no ice build up.

Expert:  Chas replied 8 years ago.
What is the temp in the freezer compartment?
Customer: replied 8 years ago.

Sorry I misread the last question there is ice on the back wall none of the other walls but a lot on the back wall. I'm not sure about the temp there is no gauge.

Expert:  Chas replied 8 years ago.
Okay do you have a multi meter to make measuremnts to test the unit?
Customer: replied 8 years ago.



Expert:  Chas replied 8 years ago.

With 96% accuracy the problem is going to be the heater went out for the defrost system, Having a multimeter to make measurments would confirm this but these units a prone to heater failure. This is installed behind where the ice is built-up on the back wall. this is part number wr51x10101, and you can go to the following website to order this heater.



As always when using Just Answer your accept is required for me to be paid. By accepting you are agreeing that I have satisfactorily answered your questions. If you do not accept, your deposit if applicable, will remain in your Just Answer's account until you request otherwise.

Please do not accept unless you are 100% satisfied with the answer and feel you can leave positive feedback.

BONUSES ARE WELCOME but are not mandatory

Chas and 3 other Appliance Specialists are ready to help you