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John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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Hello, I have a kenmore sewing machine model 385.12102 I am

Customer Question

Hello, I have a kenmore sewing machine model 385.12102 I am working on several christmas projects and it decided to get stuck on me. I will sew about 4 inches then it would come to a hard stop. I have checked for thread stuck in the shuttle race by taking it apart and it seemed to work. Now It is stuck again and not budging. I cannot even get it to go by turning the handwheel manually. Help! I need to finish my projects by this weekend!
Submitted: 8 years ago.
Category: Appliance
Expert:  Chas replied 8 years ago.
Can you remove the throat plate or is the needle in the down position?