How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Bernard S. Your Own Question
Bernard S.
Bernard S., HD TV, Large Appliance Sales
Category: Appliance
Satisfied Customers: 1220
Experience:  27 Years Managing Stores, Operations and Selling Appliances
8697087
Type Your Appliance Question Here...
Bernard S. is online now
A new question is answered every 9 seconds

We just bought a used maytag neptune 9700 dryer.Plugged it

Resolved Question:

We just bought a used maytag neptune 9700 dryer.Plugged it in and hooked it up and it wont run.It has a( do )code that comes up everytime you press start.What is this code?
Submitted: 8 years ago.
Category: Appliance
Expert:  Bernard S. replied 8 years ago.

HiCustomer

 

Thank you for using Just Answer.

 

I'm going with this dryer being model nubmer MDE9700 or MDG9700

 

The error code is an indication for "Door Open".

 

This what the repair manual tells you to check-

 

Check for: - Close the door, and run the dryer

- Loose or open wire terminals in Door Senser circuit.

- Check for diagnostic code 3

Let me know if you would like more information.

bernie

Customer: replied 8 years ago.
how do I check for diagnostic code 3
Expert:  Bernard S. replied 8 years ago.

HiCustomer

 

 

I've uploaded the repair manual for you to review. It will give you lots of details to troubleshoot and to disassemble correctly. Page 12 explains about the diagnostic codes.

 

When you go to the site to download do not use AOL. Use Internet Explorer or another browser because that site does not like AOL. Choose the "Free" option. After you download the file you will need to open it with Adobe or another application. You should already have that on your computer.

 

 

Sometimes, the site is a little glitchy. If you have difficulty, clean your temporary files and your hard drive, restart the computer and try again. It's definitely worth it to have the right information. You can go to the top left corner (after you open it) and save the PDF file to your desktop for easy access.

 

 

Please click here - Dryer

 

Please click here for a updated tech sheet for removing the console - Tech sheet

 

Please let me know if you would like more information.

 

bernie

Bernard S. and 2 other Appliance Specialists are ready to help you