How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 26795
Experience:  Appliance repair business owner for over 43 years.
Type Your Appliance Question Here...
John is online now
A new question is answered every 9 seconds

I cannot get my Oasis HE to completly drain and finish a cycle.

Resolved Question:

I cannot get my Oasis HE to completly drain and finish a cycle. I think it is clogged. Where can I check this inside the machine?
Submitted: 8 years ago.
Category: Appliance
Expert:  John replied 8 years ago.
hi thanks for your question. to get at the pump. you will see 2 screws at the bottom of the bottom panel. remove the 2 screws . you will see a big nut, in the middle. this is a cleaning port. you will get water come out of the nut , grab a bucket. remove the nut and clean out. thanks . if you are happy with my answer, please accept, with a positive feed back. thanks the appliance doc
Customer: replied 8 years ago.
Hi, I was able to unclog. I took off the panel and could see a garment at the drain pipe. I removed the drain pipe and was able to pull the garment out. We have completed 2 loads. Can you tell me where is it the garment enters the drXXXXX XXXXXke that?. Is it through the top, at the start of spin? Does this solve one of life's greatest mysteries?...what happens to socks? Please process payment and thank you very much.
Expert:  John replied 8 years ago.
hi. socks will stay a mystery .thanks glad you could solve the problem. if your happy with my answer. please accept, with a positive feed back, thanks. the appliance doc.
John and other Appliance Specialists are ready to help you