How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Accurate Appliance Service Your Own Q...
Accurate Appliance Service
Accurate Appliance Service, Home Appliance Technician
Category: Appliance
Satisfied Customers: 229
Experience:  5 Years in business, Authorized Service Company for 3 manufacturers, NATE Cert. for HVAC
Type Your Appliance Question Here...
Accurate Appliance Service is online now
A new question is answered every 9 seconds

Ice melts in freezer whilte bottom of freezer well below zero

Resolved Question:

Freezer moderately loaded with plenty of roomfor circulation. Sometimes top temp adequate at 0 to -5

Other times drifts up to 7-10 while bottom still sub zero
Submitted: 8 years ago.
Category: Appliance
Expert:  Accurate Appliance Service replied 8 years ago.
Is the evaporator fan running? What is the brand and model number?
Customer: replied 8 years ago.
Thanks for the response

Brand =GE ModelPSC 25SGA SS

Side by side. Refer performs fine. Freexer as noted. I can hear fan running at times. It seems that there is "ducting" for air circulation in the bottom back o fthe freezer but can't determine if there is a circulating fan.
Expert:  Accurate Appliance Service replied 8 years ago.
The evaporator fan is located up top and is a constant source of problems on these models. See if the fan motor is getting power. It could also be the control board will need to be replaced as well as they fail as a team.
Accurate Appliance Service and 3 other Appliance Specialists are ready to help you