Appliance

Need Appliance Repair Help? Ask a Technician for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

Appliance

Hello, I have a maytag neptune washer mah4000aww that has developed

Customer Question
a problem. When I...
Hello, I have a maytag neptune washer mah4000aww that has developed a problem. When I push start button it will run for approx. 7-9 seconds and then shut back off. I have tried different cycles on timer, but still does the same thing. I noticed the door lock light does not come on. Had it analyzed by service tech who said the motor control board is bad. Does this sound correct or should I be looking at something else? Thanks
Submitted: 9 years ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Answered in 10 minutes by:
10/27/2008
Appliance Technician: Bernard S., HD TV, Large Appliance Sales replied 9 years ago
Bernard S.
Bernard S., HD TV, Large Appliance Sales
Category: Appliance
Satisfied Customers: 1,220
Experience: 27 Years Managing Stores, Operations and Selling Appliances
Verified

HiCustomer

 

Thank you for using Just Answer.

 

This problem is well documented. There is now a kit. You replace the control board and the door lock mechanism. It was found that the boards would blow again after replacement because the problem originates with a short in the door lock mechanism.

 

If the technician actually checked the washer we would agree with this.

 

Let me know if you would like more information.

 

bernie

Ask Your Own Appliance Question
Customer reply replied 9 years ago
Yes, it was actually looked at. The upper control board and door lock mechanism were replaced approx. 2 yrs. ago due to what you have mentioned. Tech is saying that the lower motor control board is causing this problem? I'm looking for second opinions before spending lots of $$$. Thanks
Appliance Technician: Bernard S., HD TV, Large Appliance Sales replied 9 years ago

HiCustomer

 

Did he explain what tests he performed on the upper control board and door lock mechanism?

 

You can usually look at the upper board at R11 and R12. If they are burned/melted then the same problem has returned. We don't normally see this. However, it definitely is something to look at.

 

Did he mention this?

 

He could very well be correct.

 

However, we would want to know what test(s) he performed to diagnose that the lower board was the problem. Has he seen this before (after an upgrade replacement)? We have not had this experience and unless we tested and found this we would not jump at that solution.

 

Let me know if you would like more information and what he tells you.

 

bernie

 

 

Bernard S.
Bernard S., HD TV, Large Appliance Sales
Category: Appliance
Satisfied Customers: 1,220
Experience: 27 Years Managing Stores, Operations and Selling Appliances
Verified
Bernard S. and 87 other Appliance Specialists are ready to help you
Ask your own question now
Customer reply replied 9 years ago

Thanks Bernie,

No he did not explain what tests were done. Just a repair estimate was left with problem/costs.

Appliance Technician: Bernard S., HD TV, Large Appliance Sales replied 9 years ago

HiCustomer

 

I think that you should be able to discuss these points with him directly.

 

Let him know that you are trying to decide if you want to invest more money into this washer or purchase a new one and you need his help with this information.

 

You can also find out if how long he will guarantee the repair for and what would happen if there turned out to be another problem with the washer after he replaced the bottom board.

 

Most servicers will discuss this with you in an honest manner and allow you to make a better decision on your next step. We don't want to second guess another tech without knowing what he found.

 

bernie

 

 

Ask Your Own Appliance Question
Ask Bernard S. Your Own Question
Bernard S.
Bernard S.
Bernard S., HD TV, Large Appliance Sales
Category: Appliance
Satisfied Customers: 1,220
1,220 Satisfied Customers
Experience: 27 Years Managing Stores, Operations and Selling Appliances

Bernard S. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,536 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

80,845 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

17,409 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
My Maytag fridge was leaking at the bottom. I took the food
My Maytag fridge was leaking at the bottom. I took the food out, turned off the fridge, used a blow dryer on it and squirted hot water down the drain until I heard it in the drip pan. It is still leak… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
We just purchased a whole new set of appliances from
Hi we just purchased a whole new set of appliances from maytag...the fridge is making a whole lot of noise upon starting, like we are all looking at each other and thinking "Wow, this fridge is gonna … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
80,845 satisfied customers
After a repairman came to look at my bosch, the cycle called
after a repairman came to look at my bosch, the cycle called "eco" went from 1:30 to over 2:00. Not very ecological. Can I change it to a lesser time … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
Can i use led light in fridge. Whirpool .not sure on model
can i use led light in fridge JA: What's the make and model of the fridge? And can you guesstimate how old is it? Customer: whirpool .not sure on model year97 JA: Do you plan on doing the work yoursel… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
How do you remove the electronic key pad to use the key to
how do you remove the electronic key pad to use the key to unlock the safe 10 to 13 years old? … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
We have an older Fisher & Paykel machine GW611. The warning
We have an older Fisher & Paykel machine GW611. The warning lights are on but even when we fix the problems it will not reset. … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
The water is dispensing on our 2 year old Whirlpool side by
The water is dispensing on our 2 year old Whirlpool side by side refrigerator, and the ice tray is full of frozen ice, but it's not dumping the ice. Is there a rest button? The water in the door is wo… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
80,845 satisfied customers
My whirlpool dryer won't turn on and the drum is stiff. 110
My whirlpool dryer won't turn on and the drum is stiff … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
Whirlpool Goldseries 2015 Sn F44719808 Mod MDT720PADMI.
Whirlpool Goldseries 2015 Sn F44719808 Mod MDT720PADMI. Malfunctioning started yesterday- hear water coming in, silent “clicking “ of cycles , timer works, sensor works, draining works, reset garbage … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I have 2 year old GE Adora front load washer that wont spin.
I have 2 year old GE Adora front load washer that wont spin … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I have a frigidair gallery dishwasher model FGID2466QF5A
I have a frigidair gallery dishwasher model FGID2466QF5A with a error on the panel uo … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
80,845 satisfied customers
My bosch washing machine dial is showing a key on the LCD
My bosch washing machine dial is showing a key on the LCD but it will not restart … read more
Joel Swenson
Joel Swenson
High School or GED
3,262 satisfied customers
I'm looking for a whirlpool repairman. Purchased in 2012 a
Hi I'm looking for a whirlpool repairman JA: Can you guesstimate how old your Whirlpool is? And just to clarify, what's the exact model? Customer: Purchased in 2012 a front load JA: Do you plan on doi… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
80,845 satisfied customers
Microwave hood combo MH1160XSQ-4: GET "Close door" message
Microwave hood combo MH1160XSQ-4: GET "Close door" message and will not work. Door is closed and light stays on. Appears control panel on right of door is a bit loose perhaps causing issue? … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
80,845 satisfied customers
What does code 5ab mean on my range. Just now. Maybe. I
i don't know if I want to try till I know what it is… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I have a customer who owns a Frigidaire affinity Washer Mod
I have a customer who owns a Frigidaire affinity Washer Mod ATF6000ES1 I noticed while monitoring a wash cycle yesterday that the drain cycle runs excessively long and then as soon as the machine comp… read more
Kelly
Kelly
Appliance Technician
High School or GED
17,409 satisfied customers
We have a maytag fridge which is a few years old but we
Hello - we have a maytag fridge which is a few years old but we can't change the temp in the fridge section and its freezing the stuff stored there....not sure if that is a common problem? … read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
Kenmore elite french door, double bottom freezer drawer,
kenmore elite french door, double bottom freezer drawer, temp is 30=32 degrees, ice maker is cold enough to make ice. Display shows 0 degrees which I take is the setting and not the actual temp. Frig … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
80,845 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x