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Ask Bryan Your Own Question
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12156
Experience:  15 yrs. experience as a certified appliance technician.
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My matag Neptune washer has a problem where it will fail to

Customer Question

My matag Neptune washer has a problem where it will fail to spin out, leaving the cloths very wet. It is becoming more frequent. It does it on every cycle. I have checked the drum belt and it seems fine. Could it be the drum motor?
Submitted: 8 years ago.
Category: Appliance
Expert:  Bryan replied 8 years ago.
hi this is Bryan ,is the door lock light on?is the door loked, can you give me model # XXXXX Bryan
Bryan and 5 other Appliance Specialists are ready to help you
Customer: replied 8 years ago.
Yes, I believe the door lock light is on and the door is locked when it does not spin out. The model number is XXXXX
Expert:  Bryan replied 8 years ago.

ok I've got to go to work for a while when I return I'll see what

i can find out for you, thanks Bryan