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The Home Smithy
The Home Smithy, Home Appliance Technician
Category: Appliance
Satisfied Customers: 9622
Experience:  30 years repairing appliances
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Our KitchenAid Side-By-Side fridge/freezer has recently built

Customer Question

Our KitchenAid Side-By-Side fridge/freezer has recently built up a thick coat of frost in and around the ice dispenser chute as well as underneath the ice cube bin. Should we replace the ice chute door closer/dispenser motor or perhaps the door itself? Other than this recent problem, the unit functions as well as the day we bought it.
Submitted: 8 years ago.
Category: Appliance
Expert:  The Home Smithy replied 8 years ago.


What is the model number of your unit, please?

Customer: replied 8 years ago.
Hey, there! Meant to include the model # XXXXX my original post, so here it is:
KSRS25QXAL10, Serial #SB2013984.

Let me know if you need further information.

Customer: replied 8 years ago.
Oops, must leave my computer to attend a meeting. I'll leave the Waiting Room window open and will check in when I return.


Expert:  The Home Smithy replied 8 years ago.

Ok. Not a problem.

Looking it up now. It \may take a while as I have to cross refrence your model number (Sears number) to a Kitchen Aide (manufacturers) model number. This must be done visually as there is no written cross refrence available.

I should have something by the time you return.

Best THS

Customer: replied 8 years ago.
Hey, I'm back. We didn't buy the fridge at Sears, however, so I don't understand why the unit has a Sears model number. Maybe that's why you're having trouble w/ the cross reference.

Expert:  north durham appliance replied 8 years ago.
the home smithy just replied to some other customers that he had to run out for an emergency youll have to wait till he returns it didnt sound like it would be soon if he doesnt respond back this is why
Customer: replied 8 years ago.
So should I post the question again to another technician??
Expert:  north durham appliance replied 8 years ago.
i would wait and see if he has gotten the model# XXXXX up yet the fridge is working a little waiting wont hurt anything
Customer: replied 8 years ago.
Okay, thanks. I see you're in North Durham; would that be Durham, North Carolina??

Expert:  north durham appliance replied 8 years ago.
no municipality of durham region east of toronto ont canada about 40 miles
Customer: replied 8 years ago.
I guess there's a Durham just about everywhere! Thanks ...
Expert:  The Home Smithy replied 8 years ago.

I am so sorryCustomer I thought I had informed all of my customers of the call out. Please accept my appologies.

If its any consolation I was in mud up to my mid thighs trying to get a temporary pipe sleeve on a water pipe for the last 5 hours. Between too many chiefs and one indian (me) and a dip stick back hoe operator that almost hit me with his bucket it was an eventfull call out to say the least. Its a good thing I dont move very fast in mud. There would have been one less operator in the world otherwise. Oh yea I had to repair the water pump too!

I will look up your information priority #1.

The reason I thought it was a Sears model is my Whirlpool (they actually make the Kitchen Aide refrigerator line) database doesnt have that model number, but the Sears database does. Hey ..go figure??!! =\

The Home Smithy, Home Appliance Technician
Category: Appliance
Satisfied Customers: 9622
Experience: 30 years repairing appliances
The Home Smithy and 4 other Appliance Specialists are ready to help you
Expert:  The Home Smithy replied 8 years ago.

Ok what I think has happened is the door that you believe to be causing the air to leak into the freezer, thus causeing the frosting/iceing is not your problem.

Please click here and locate part #23. This is the chute that leads down to part #9 (the door) in this drawing.

Now you think that the problem is where these two meet. ie: door and chute.

Please excuse me, but I must disagree for the following reasons;

I believe that when you pushed up on the dispenser door or whatever (yes, I saw your post over at The Masters' site. All praise the Sacred Brew.) you dislodged part #23. This in turn causes part #9 to move forward because it is still attached to part #12 in the second link, This in turn makes the door open just a bit.

The combined leaks of the chute being out of alignment and the door being ajar causes the problem you have.

So... What to do to fix it. First take the door assembly (#9 second link) back out. Then you can align the chute properly. You will probably need to glue it with something. 3M weather strip adhesive works great for doing this. Scuff the plastic with some sand paper before you apply the adhesive. You can get the adhesive at any auto parts house.

Once you get the chute back where it is supposed to be then re install the door and motor thingy. Have someone shine a flash light down into the chute and see if you can see any light getting past the door.

FYI the door is opened by the lever (#24 second link) when you push on the pad with the glass. If it isnt opening it is because the upper most part of the lever is not connected to the door. The only thing that the "door motor" (#12 second link) does is like those hydraulic screen door closers do. It keeps the door from slamming closed and then applies a bit of pressure to keep it sealed tight. It does not open the door.


I was hoping to be able to provide you with detailed repair instructions from a service manual, but the only thing that is in it that is specificly about the chute or door is one measley line of text. Everything above I had to figure out myself.

So if it is wrong blame the manufacturers for not providing decent information.

If it is right ....Well just call me Mr. Genious.......(just kidding Wink)

Please let me know if you have any other questions ok.



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Best regards, XXXXX XXXXX Smithy