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Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12156
Experience:  15 yrs. experience as a certified appliance technician.
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I have a neptune dryer MDE3000AYW that started making a lot

Customer Question

I have a neptune dryer MDE3000AYW that started making a lot of noise. We turned it off and I found a silver metal (10") strip located around the front lip of the drum that has torn away drum and ripped the felt gasket. It is very thin, and almost looks like a washer. What do I do now.
Submitted: 8 years ago.
Category: Appliance
Expert:  Bryan replied 8 years ago.
let me check that I'll be back soon Bryan
Expert:  Bryan replied 8 years ago.
I'm going to download pictures of drum asm. shortly hang in there , Bryan
Bryan and other Appliance Specialists are ready to help you
Customer: replied 8 years ago.
Expert:  Bryan replied 8 years ago.
take at look at this do you see anything that might look like piece you found? Bryan
Customer: replied 8 years ago.

It looks like the felt piece attatched to the front of the dryer might be no. 14 and the lip of no. 17 is were the metal piece came from. It was actualy haning inside the clothes dryer area. I tore it off and filed the sharp edge down.

Expert:  Bryan replied 8 years ago.
yeah thats the front of drum. more than likely you have a bad front roller also thats probably what caused problem.