I think you have misunderstood.
I asked for further information which you never sent.
Here is a copy of what I asked/need:
What is the size in inches?
Photos are almost always required to give an accurate assessment. If you cannot send photos, I can still work with your descriptions; however, I can give more accurate answers if I have photos.
Can you send photos?
If so, then -
Please send photos front and back.
To send photos you may use the "ADD FILES" in the blue box link (next to "SEND") on your reply page or the "paper clip" found in the toolbar you see on your reply page.
Please do not send in ZIP format. The jpg or jpeg format works best.
An explanation of this method can be found here:
Site Help With Photos:
The Help service with photos does not cost extra. This is not the same as the pop-up that asks about phone calls. The pop-up is an extra phone call service related to the appraisal, not photos.
I do not send pop-up offers.